Donavan Ingram
San Antonio
Summary
Dynamic leader with a proven track record at Oreilly Auto Parts , enhancing team performance and customer satisfaction through exceptional customer service and problem-solving skills. Spearheaded initiatives that minimized shrinkage and boosted sales, demonstrating adeptness in multitasking and fostering a collaborative work environment. Renowned for training and mentoring, ensuring long-term business success and loyalty.
Overview
8
8
years of professional experience
Work History
Store Manager
Oreilly Auto Parts Distrbution Center
06.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Sales Person
Christians Furniture
01.2019 - 06.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
General Manager
Acceptance Now
07.2017 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Diploma -
O’Connor High School
Helpers TexasSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
Timeline
Store Manager
Oreilly Auto Parts Distrbution Center
06.2020 - Current
Sales Person
Christians Furniture
01.2019 - 06.2020
General Manager
Acceptance Now
07.2017 - 01.2019
Diploma -
O’Connor High School
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