Donavan Kanouna
Waterford,MI
Summary
Dedicated plumbing apprentice with hands-on experience in new construction plumbing, assisting with pipe installation, rough-ins, and fixture placement. Eager to transition into service plumbing, offering strong troubleshooting ability, dependable work ethic, and commitment to delivering high-quality workmanship while continuing to expand technical skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Plumbing Apprentice
Schwartz Pluming Inc.
Rochester Hills, MI
11.2025 - Current
- Assisted in new construction installation (commercial/residential) and repair of plumbing systems, ensuring compliance with safety standards.
- Collaborated with senior plumbers to troubleshoot and resolve complex plumbing issues efficiently.
- Maintained tools and equipment, supporting operational readiness for daily plumbing tasks.
- Executed routine maintenance checks on plumbing fixtures, enhancing system reliability and performance.
- Supported project teams in executing plumbing installations on time and within scope.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Safely handled tools and equipment in large-scale projects.
Operations Manager
General Towing, Inc.
Auburn Hills
01.2017 - 11.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at strengthening the workforce to meet dynamic industry demands.
Owner/Operator Specialist
Verizon
Eastpointe, MI
01.2017 - 01.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
No Degree - General Studies
Macomb Community College
Warren, MISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Winch operation
- Heavy equipment operation
- Incident documentation
- Safety regulations compliance
Certification
- Licensed Apprentice - December 2025
Languages
Neo-Aramaic
Native or Bilingual
Timeline
Plumbing Apprentice
Schwartz Pluming Inc.
11.2025 - Current
Operations Manager
General Towing, Inc.
01.2017 - 11.2025
Owner/Operator Specialist
Verizon
01.2017 - 01.2021
No Degree - General Studies
Macomb Community College