Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Donavan Wallace

Camp Hill,PA

Summary

Dynamic Assistant Operations Manager with a proven track record in staff training and payroll administration. Expert in conflict resolution and event coordination, I successfully reduced labor costs while enhancing productivity. Committed to delivering exceptional customer service and fostering teamwork in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Assistant Operations Manager

Altland House Hospitality Group
Camp Hill, PA
06.2023 - Current
  • Recruited, hired, and trained staff to enhance operational efficiency.
  • Developed schedules for restaurant and golf course, reducing labor costs while optimizing productivity.
  • Managed payroll processes, ensuring accuracy in timecard reporting.
  • Resolved employee complaints and disputes to maintain workplace quality.
  • Supervised team members to uphold compliance with established standards.
  • Coordinated personal and company events to promote customer satisfaction and repeat business.

Course Caddy

Whistling Straits Golf Course
Sheboygan, WI
05.2022 - 10.2022
  • Served as the face to face representative of Whistling Straits, responsible for making their experience enjoyable and creating recurring business.
  • Provided course expertise and knowledge to clients, helping to maximize high their high end resort experience.
  • Educated new players and staff members on rules of the game, course policies and strategies to improve performance.

Customer Service Desk Associate

Home Depot
Carlisle, PA
08.2018 - 01.2022
  • Worked with customers pertaining all types of requests and issues ranging from problem solving for customers to selling items.
  • Worked with professional contractors to fill large orders of building materials along with facilitating efficient pick up and processing.
  • Coordinated with other associates on a day-to-day work activity to drive productivity and achieve operational objectives.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines

Education

Bachelor of Arts - Psychology

Shippensburg University of Pennsylvania
Shippensburg, PA
12-2023

Minor - Anthropology

Shippensburg University of Pennsylvania
Shippensburg, PA
12-2023

Skills

  • Conflict resolution
  • Staff training
  • Payroll administration
  • Schedule development
  • Customer service
  • Event coordination
  • Teamwork and collaboration
  • Experience using statistic programs such as SPSS and JASP
  • Ability to adapt and think clearly in high pressure situations

Affiliations

  • Voted Captain of the Shippensburg mens lacrosse team (2018-2022)
  • Member of DECA
  • Won district 13 competition for marketing alongside my partner (2018 DECA)

Languages

German
Limited

References

References available upon request.

Timeline

Assistant Operations Manager

Altland House Hospitality Group
06.2023 - Current

Course Caddy

Whistling Straits Golf Course
05.2022 - 10.2022

Customer Service Desk Associate

Home Depot
08.2018 - 01.2022

Bachelor of Arts - Psychology

Shippensburg University of Pennsylvania

Minor - Anthropology

Shippensburg University of Pennsylvania

Similar Profiles

CREATE PROFILE