Donavan Wilson
Germantown
Summary
Multi-faceted Analyst with extensive experience in leading strategic analysis of healthcare, education, and various key data to evaluate trends and provide actionable insights. Expertise in leveraging and implementing new technologies and applications to pace continuous improvement. Track record in collaborating with a host of stakeholders on managing a host of innovative projects and furthering the resourcefulness of the organization. Dedicated to mentoring and supporting cross-functional teams as well as fostering collaborative work environments.
Overview
12
12
years of professional experience
Work History
Compliance Registry Coordinator
6K SYSTEMS
01.2021 - Current
- Successful management of the operation of the Pipeline and Hazardous Material Safety Administration (PHMSA) case management system and the Work Management System (WMS) while informing Counsel and Regional Directors of discrepancies and content deficiencies
- Analyzed/reviewed workload data extracted from WMS—helping to identify and recommend strategies to improve business processes, effectiveness, and efficiency
- Expertly reviewed a wide range of investigative documents—ensuring completeness and accuracy (e.g., Notice Letter, Warning Letter, Letter of Concern, Final Order, Corrective Action Order, Consent Order, Settlement Agreement)
- Attended daily quality assurance meetings with the data team and weekly staff meetings with the enforcement team
- Maintained and managed case documentation in WMS to record actions, events, exhibits, information, and materials related to pending investigations and/or case disposition
- Leveraged experience and acquired skills to help support the development and success of various team members
- Kept up-to-date on new policies, procedures, regulations, and directives—ensuring organizational compliance
- Lauded for ability to manage the expectations of diverse stakeholder groups
Program Support Specialist
AM2 SOLUTIONS, LLC
01.2019 - 01.2020
- Reviewed/categorized 150 incoming multi-channel queries daily utilizing Atlassian Jira Project management software for the Office of the Secretary of Defense, Public Affairs
- Led triaging activities for Congressional and executive queries to cognizant offices, tracking progress through clearance and ensuring that approved text was sent to the public
- Developed matrices/checklists—ensuring all content released was grammatically correct and consistent across platforms
- Successfully updated website FAQs to reflect changing DoD policy
- Maintained/updated database of 'canned' responses—successfully reflecting evolving policy and department messaging
- Diligently researched and drafted professional templates for answers to 150+ common questions
Program Associate
TECHNOLOGY WERKS
01.2018 - 01.2019
- Provided comprehensive program support to the Claims Council in the Department of Veterans Affairs in developing agendas, taking minutes, organizing meeting materials, and creating slide decks
- Maintained SharePoint repositories and tracked follow-up items to ensure the accuracy of the information
Project Coordinator
NTT DATA SERVICES
01.2017 - 01.2018
- Provided leadership for 20 members of the Daily Scrum team for the Claims Adjudication Engine (CAE) project
- Developed meeting agendas and produced meeting minutes for the Daily Scrum, Sprint Planning and Sprint/Iteration Review
Associate
THE CHOICE
01.2015 - 01.2016
- Supported the American College of Cardiology’s research and publication process; assisted in tracking active manuscripts and submissions to peer-reviewed journals
Project Associate
THE SULLIVAN ALLIANCE
01.2013 - 01.2015
- Researched the healthcare workforce and health disparities for future publications, a newsletter distributed to the Board of Directors and employees
- Wrote thought-provoking pieces for the Alliance Leadership Newsletter and the Alliance Leadership Blog, allowing for the dissemination of ideas more thoroughly to the public
- Provided comprehensive administrative support to the management team as required
- Assisted in tracking active manuscripts and submissions to peer-reviewed journals
- Supported the American College of Cardiology’s research and publication process
- Developed/managed meeting agendas as well as producing meeting minutes
- Utilized MS Excel and multifaceted tracking process knowledge to ensure internal timelines were achieved
- Contributed to enhancing internal processes through continuous improvement strategies
Education
Master of Arts - Public Affairs
The University of Texas At Dallas
Richardson, TX05-2001
Bachelor of Arts -
The University of Texas At Dallas
Richardson, TX05-1999
Skills
- Senior Stakeholder Management
- Project Management
- Continuous Process Improvement
- Content & Data Analysis
- Report Management
- Multi-Team Collaboration
- Research & Data Analysis
- Content Editing
Awards
Office of the Secretary of Defense’s Certification of Appreciation “Outstanding performance, professionalism, and lasting contributions to Community Engagement Directorate, Office of the Assistant of the Secretary of Defense (OATSD Public Affairs).”
Timeline
Compliance Registry Coordinator
6K SYSTEMS
01.2021 - Current
Program Support Specialist
AM2 SOLUTIONS, LLC
01.2019 - 01.2020
Program Associate
TECHNOLOGY WERKS
01.2018 - 01.2019
Project Coordinator
NTT DATA SERVICES
01.2017 - 01.2018
Associate
THE CHOICE
01.2015 - 01.2016
Project Associate
THE SULLIVAN ALLIANCE
01.2013 - 01.2015
Master of Arts - Public Affairs
The University of Texas At Dallas
Bachelor of Arts -
The University of Texas At Dallas
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