Donaven Hollingsworth
Whitmore Lake,MI
Summary
Dedicated hard working team player with a drive for new experiences looking for employment within a company that is steady paced with a friendly encouraging environment. Very friendly and outgoing personality.
Overview
1
1
year of professional experience
Work History
Housekeeper
Housekeeping Associates
Brighton, MI
02.2024 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.s
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
Head Housekeeping Supervisor
Holliday Inn Express
Brighton, MI
11.2023 - 02.2024
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Maintained records of employee attendance, hours worked and payroll information.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Prepared work schedules for associates to promote proper staffing levels.
- Delegated work to staff, setting priorities and goals.
Housekeeper
Fairfield Inn Marriot
Ann Arbor, MI
06.2023 - 11.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.s
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Disinfected telephones, light switches and other frequently touched objects.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
GED -
Eastern High School
Lansing, MI06-1998
Skills
- Ergonomics and safety training
- Infection Control
- Laundry Management
- Guest Relations
- Customer Service
- Hospitality background
- Quality Assurance Controls
- Exceptional communicator
- Excellent oral and written communication
- Customer service-focused
- Hardworking
- Teamwork
- Quality Assurance
- Exceptional time management
- Quality Control
Timeline
Housekeeper
Housekeeping Associates
02.2024 - Current
Head Housekeeping Supervisor
Holliday Inn Express
11.2023 - 02.2024
Housekeeper
Fairfield Inn Marriot
06.2023 - 11.2023
GED -
Eastern High School