Donaven Montes
Mesa,AZ
Summary
Accomplished Human Resources Director, adept in HR policies implementation and fostering employee relations, streamlined HR processes, and reduced turnover through innovative talent acquisition strategies. Expert in compensation analysis and benefits administration, significantly enhancing employee engagement and compliance with regulatory standards. Driven HR Director bringing 5 years of experience in human resources leadership and organizational development. Persuasive communicator and decisive team manager.
Overview
9
9
years of professional experience
Work History
Human Resources Director
Genesis HealthCare / Silverwood Post Acute
Phoenix, AZ
08.2022 - Current
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Oversaw workers' compensation program for employees injured on job.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Home Lending Close Specialist
Chase Bank
Phoenix, AZ
03.2022 - 08.2022
- Supported continuous improvement initiatives by suggesting system enhancements that streamlined workflow and reduced manual tasks.
- Conducted thorough analyses of applicant credit reports, ensuring accurate assessment of financial risk factors associated with each prospective borrower.
- Improved client satisfaction by promptly addressing inquiries and providing clear explanations of complex loan terms.
- Reduced errors in loan files by meticulously reviewing documents for accuracy and completeness before submission to underwriting.
- Ensured timely closings by proactively monitoring deadlines and coordinating with underwriters, processors, and title companies.
- Minimized potential delays by proactively identifying issues in loan applications or property appraisals that could affect approval timelines or finalization requirements.
Human Resources Manager
Walmart
Chandler, AZ
01.2019 - 03.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Entertainment Manager
Walmart
Queen Creek, AZ
05.2015 - 01.2019
- Streamlined event planning processes for improved efficiency and reduced costs.
- Developed comprehensive timelines and schedules to effectively manage multiple projects simultaneously.
- Managed teams of event coordinators, ensuring smooth execution of high-profile events.
- Increased revenue by negotiating favorable contracts with sponsors and advertisers.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Education
Bachelor of Arts - Human Resources Management
Western Governors University
Salt Lake City, UT10.2026
Skills
HR Policies Implementation
Onboarding process
Compensation and benefits
Payroll Management
Recruitment Strategies
Employee Relations
Payroll coordination
Benefits Administration
Workforce Planning
Talent Acquisition
New Employee Training
Timeline
Human Resources Director
Genesis HealthCare / Silverwood Post Acute
08.2022 - Current
Home Lending Close Specialist
Chase Bank
03.2022 - 08.2022
Human Resources Manager
Walmart
01.2019 - 03.2022
Entertainment Manager
Walmart
05.2015 - 01.2019
Bachelor of Arts - Human Resources Management
Western Governors University