Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donaven Tillett

Glendale,AZ

Summary

Dynamic and results-driven professional with extensive experience at Swire Coca-Cola and Shoe Palace. Proven expertise in visual merchandising and customer relations, enhancing shopping experiences and driving sales. Adept at training and mentoring teams, fostering a collaborative environment while ensuring reliable inventory management and exceptional service delivery.

Overview

7
7
years of professional experience

Work History

Merchandiser

Swire Coca-Cola
05.2025 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

DOT Courier

Federal Express
01.2022 - 09.2024
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
  • Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
  • Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.
  • Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.

Store Manager

Shoe Palace
10.2018 - 12.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Lead team hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Bachelor of Science - Marketing And Advertising

Grand Canyon University
Phoenix, AZ
05-2027

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Visual merchandising
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Shift scheduling

Timeline

Merchandiser

Swire Coca-Cola
05.2025 - Current

DOT Courier

Federal Express
01.2022 - 09.2024

Store Manager

Shoe Palace
10.2018 - 12.2021

Bachelor of Science - Marketing And Advertising

Grand Canyon University

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