Donaven Wallace
Helenwood,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking Welder skilled in MIG and stick welding. Talented at brakes jobs, airlines, welded and maintained chases, tire and rim replacement, DOT tape replacement, 7-way electrical fixture replacement, ABS, joist lock and replacement, tandem fitment and replacement and marker light repair. Willing and wanting to learn.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Frankie's Pizza & Pasta
Enumclaw, WA
01.2019 - 10.2022
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached staff members to develop long-term career goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Warehouse Worker
MCI Inc
Fife, WA
06.2018 - 12.2018
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Warehouse Worker
Logistics Staffing Agency/Temp Work
Sumner, WA
09.2018 - 11.2018
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Received deliveries, scanned packages and updated orders in internal database.
Automotive Lube Technician
Toyota of Puyallup
Puyallup, WA
01.2018 - 05.2018
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Changed oil, transmission fluid and filters in vehicles.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Reviewed completed work and road-tested vehicles.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Rotated tires and checked brakes on vehicles.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Performed automotive preventive maintenance and inspected tires.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
Cargo, Container and Trailer Technician
P&b Intermodal
Tacoma, WA
06.2017 - 12.2017
- Used welding skills to help repair and maintain heavy-duty machinery.
- Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
- Operated manual and semi-automatic welding equipment in vertical, horizontal and overhead positions.
- Repaired structures by dismantling, reshaping and reassembling metal components with cutting torches and hand tools.
- Maximized shop organization and equipment lifespan by maintaining equipment.
- Prepared broken parts for welding by properly grooving and scarfing surfaces.
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Completed minor torch ups with MIG welders.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Heated and dissolved metal parts to obtain molten substance used in welding or extrusion.
- Welded components in flat, vertical or overhead positions.
- Welded fabrication materials, continuously checking for safety and quality.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Safely ignited torches and monitored surroundings to proactively identify hazards.
- Detected faulty operation of equipment or defective materials and notified supervisors.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
- Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
Education
Some College (No Degree) - Small Engine Repair/ Electrical Tuning
Universal Technical Institute of California Inc
Rancho Cucamonga, CASkills
- Operations Management
- Goal-Oriented
- Training and Mentoring
- Process Improvement
- Negotiation
- Inventory Oversight
- Policy Enforcement
- Complex Problem-Solving
- Schedule Development
- Inventory Control
- Team Building
- Training and Development
- Data Analytics
- Processes and Procedures
- Staff Management
- Stick Welding
- Fabrication
- Equipment Operation
- Torch Cutting
- Materials Selection
- Tool Repair and Maintenance
- Parts Fabrication
- Surface Preparat
- Welding
- Pallet Jacks
- Sorting and Labeling
- Damage Reports
- Cleaning and Organizing
- Warehouse Operations
- Shipping and Receiving
- Loading and Unloading
- Self-Motivated and Disciplined
- Forklift Operation
- Health and Safety Regulations
- Warehouse Organization
- Basic Mathematics
- Assembly and Production
- Material Loading and Unloading
- Operations Support
- Safety Protocols
- Problem-Solving
- Attention to Detail
- Picking and Packing
- Clear Communication
- Storage Organization
- Material Handling
- Forklift Operations
- Inventory Management
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Promoted from pizza maker to shift manager, in less than 12-months.
Timeline
Manager on Duty
Frankie's Pizza & Pasta
01.2019 - 10.2022
Warehouse Worker
Logistics Staffing Agency/Temp Work
09.2018 - 11.2018
Warehouse Worker
MCI Inc
06.2018 - 12.2018
Automotive Lube Technician
Toyota of Puyallup
01.2018 - 05.2018
Cargo, Container and Trailer Technician
P&b Intermodal
06.2017 - 12.2017
Some College (No Degree) - Small Engine Repair/ Electrical Tuning
Universal Technical Institute of California Inc