Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donavic Totoa

Honolulu

Summary

Experienced locksmith with a strong background in lock installation and repair at Mr. Key Inc. Demonstrated expertise in inventory management and customer service excellence. Implemented safety protocols that improved operational efficiency and enhanced customer satisfaction.

Overview

8
8
years of professional experience

Work History

Locksmith Assistant

Mr. Key Inc
Honolulu
03.2024 - 01.2025
  • Helped customers identify lock types and key requirements.
  • Organized and maintained inventory of locks and security products.
  • Supported senior locksmiths with complex lock repairs and installations.
  • Prepared work areas by cleaning tools and equipment regularly.
  • Provided excellent customer service by addressing inquiries promptly.
  • Learned safety protocols for handling tools and equipment effectively.
  • Participated in training sessions to improve locksmithing skills and knowledge.
  • Maintained inventory of supplies such as deadbolts, cylinders, padlocks and key blanks for use by the locksmiths.
  • Prepared estimates for customers based on their requirements.
  • Installed panic bars and exit devices according to safety regulations.
  • Assisted locksmiths in installing, repairing and replacing locks on doors, windows, safes and other security devices.
  • Kept records of all activities related to the repair or installation of locks.

Fluid Load

Amazon
Las Vegas
01.2023 - 02.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed routine maintenance and repair.

Loss Prevention

Smiths Food And Drug
Las Vegas
04.2021 - 01.2023
  • Created reports documenting all loss prevention activities.
  • Monitored daily store operations, including cash handling, inventory management, and loss prevention.
  • Implemented loss prevention measures to minimize shrinkage and theft.
  • Delivered effective trainings on a variety of topics such as customer relations, inventory management, loss prevention and safety regulations.
  • Organized backroom storage areas to maximize efficiency while minimizing loss prevention risks.
  • Adhered to company guidelines regarding loss prevention procedures while protecting the assets of the business.
  • Kept detailed records of items moved, ensuring accountability and loss prevention.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Provided exceptional customer service while maintaining a focus on loss prevention.
  • Maintained detailed records of all Loss Prevention activities.

Security Supervisor

Beans Cafe
Anchorage
03.2020 - 03.2021
  • Trained staff on emergency procedures and safety protocols.
  • Conducted regular inspections of security equipment and systems.
  • Responded to incidents, assessing situations, and coordinating responses.
  • Collaborated with local law enforcement during security assessments.
  • Maintained records of incidents and safety drills for management review.
  • Facilitated communication between staff regarding safety concerns and updates.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Supervised property entrances and exits and monitored employee safety.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Provided security team leadership and contributed to on-call duties.

Combat Engineer

U.S ARMY
Fort Campbell
01.2019 - 04.2020
  • Constructed and repaired combat structures under various environmental conditions.
  • Operated demolition tools to clear obstacles and enhance mobility for troops.
  • Conducted reconnaissance missions to assess terrain and identify potential hazards.
  • Assisted in the planning and execution of field operations and exercises.
  • Collaborated with infantry units to integrate engineering support into missions.
  • Maintained equipment to ensure readiness for deployment in combat situations.
  • Inspected and maintained combat engineer equipment.
  • Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
  • Cleared minefields by locating, marking and detonating explosive hazards safely.
  • Located and neutralized various types of mines and IEDs.

Lead Cashier

Home Depot
Honolulu
01.2017 - 01.2019
  • Supervised daily cash register operations and ensured smooth transactions.
  • Trained new cashiers on customer service and operational procedures.
  • Managed cash handling processes, including deposits and reconciliations.
  • Assisted customers with inquiries and resolved payment issues promptly.
  • Collaborated with management to streamline checkout processes and reduce wait times.
  • Implemented promotional displays to enhance customer engagement at the register.
  • Greeted customers and provided excellent customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Responsible for opening and closing registers accurately according to established procedures.
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Managed the checkout process by monitoring long lines and calling additional staff if needed.
  • Performed side duties such as cleaning or organizing shelves when time permitted.

Education

GED -

Susana Wesley Community Center
Honolulu, HI
06-2012

Skills

  • Lock installation and repair
  • Key cutting
  • Inventory management
  • Customer service
  • Safety protocols

Timeline

Locksmith Assistant

Mr. Key Inc
03.2024 - 01.2025

Fluid Load

Amazon
01.2023 - 02.2024

Loss Prevention

Smiths Food And Drug
04.2021 - 01.2023

Security Supervisor

Beans Cafe
03.2020 - 03.2021

Combat Engineer

U.S ARMY
01.2019 - 04.2020

Lead Cashier

Home Depot
01.2017 - 01.2019

GED -

Susana Wesley Community Center

Similar Profiles

  • Daniela Davies

    Daniela DaviesDaniela Davies

    Complex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by HiltonComplex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by Hilton

  • Kayla Liebenberg

    Kayla LiebenbergKayla Liebenberg

    Au pair at Mr. and Mr. Pollock VogelpathAu pair at Mr. and Mr. Pollock Vogelpath

  • Natasha Nicole J Andrews

    Natasha Nicole J AndrewsNatasha Nicole J Andrews

    CEO & Director for Transformation at KEY Coaching Services & KEY Kingdom Enterprises Global Ltd.CEO & Director for Transformation at KEY Coaching Services & KEY Kingdom Enterprises Global Ltd.

  • Alyssa Gail Reyes, MD

    Alyssa Gail Reyes, MDAlyssa Gail Reyes, MD

    Medical Resident (Internal Medicine) at University of HawaiiMedical Resident (Internal Medicine) at University of Hawaii

  • Demitri Brown

    Demitri BrownDemitri Brown

    Server at Red LobsterServer at Red Lobster

CREATE PROFILE