Donavin Harkin
Pipe Creek,Texas
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Mortgage Loan Officer
New American Funding
10.2023 - Current
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
- Explained very technical financial information to applicants in easy to understand language.
Loan Officer
Lendlo Mortgage Llc
12.2021 - 10.2023
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Loan Officer
Thrive Mortgage
08.2020 - 10.2021
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Researched and updated industry knowledge on changing legislation and regulations.
General Manager
Sprint
09.2011 - 03.2016
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
Restaurant Manager
BJ's Restaurant & Brewhouse
02.2010 - 08.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Restaurant Manager
Chili's Restaurant
09.2006 - 02.2010
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Aviation Machinist's Mate
US Navy
04.1993 - 04.1997
- Disassembled, repaired, and replaced components in aircraft's body or engine.
- Used technical data to diagnose and solve maintenance problems on aircraft systems.
- Maintained records of repair work, parts replacement, and routine maintenance.
- Performed aircraft structural repairs as related to sheet metal and composite structures.
- Performed ground checks and assisted functional check pilots with in-flight functional check procedures.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
Education
High School Diploma -
Madison High School
San Antonio, TX06.1991
Skills
- Compliance management
- Document Review
- Document analysis
- Scheduling oversight
- Attention to Detail
- Excellent Communication
- Customer loyalty
- Organization and prioritization
- Customer-oriented
- Complaint resolution
- Customer engagement
Timeline
Mortgage Loan Officer
New American Funding
10.2023 - Current
Loan Officer
Lendlo Mortgage Llc
12.2021 - 10.2023
Loan Officer
Thrive Mortgage
08.2020 - 10.2021
General Manager
Sprint
09.2011 - 03.2016
Restaurant Manager
BJ's Restaurant & Brewhouse
02.2010 - 08.2011
Restaurant Manager
Chili's Restaurant
09.2006 - 02.2010
Aviation Machinist's Mate
US Navy
04.1993 - 04.1997
High School Diploma -
Madison High School
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