Donavin Hill
Savannah ,GA
Summary
Proven expertise in warehouse operations and customer service, honed at Gulfstream 🛩️, where I enhanced distribution efficiency and inventory control. Skilled in forklift operations and problem-solving, I significantly improved order accuracy and customer satisfaction. My adaptability and teamwork foster a productive environment, achieving notable gains in process optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support & Distribution Specialist II
Gulfstream 🛩️
02.2023 - Current
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Coordinated storage locations and product movements.
- Uncovered and resolved errors with minimal oversight.
- Collaborated with other departments on supply and quality issues.
- Enhanced warehouse efficiency by optimizing storage and organization systems.
- Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Established effective communication channels between departments to ensure seamless flow of information regarding inventory levels and order status updates.
- Utilized data analysis to identify trends in product demand, informing purchasing decisions and inventory management strategies.
- Trained new team members on distribution procedures, improving overall productivity and efficiency within the department.
- Managed inventory control with regular audits, reducing discrepancies and ensuring accurate stock levels.
- Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
- Prepared boxes, pallets and crates for outgoing shipments.
- Inspected merchandise for damage and discrepancies with documentation.
- Documented inventory movements in WMS using handheld scanners.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Food Runner/Dish Washer/Bust Boy
Ford Field and River Club
01.2023 - 11.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Implemented feedback from customers and staff to improve service delivery processes.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Arranged tables and chairs for special occasions and events.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
Education
Aerospace Technician Certificate - Aerospace Engineering
Liberty College & Career Academy
Allenhurst, GA06.2021
Liberty High School
Fleming, GA06.2021
Skills
- Order Picking
- Troubleshooting skills
- Shipping and receiving
- Warehouse Organization
- Warehouse Operations
- Resolving discrepancies
- Maintaining facilities
- Safety practices
- Customer Relations
- Safety Procedures
- Pallet Jack Operation
- Documentation skills
- Inventory counting
- Order pulling
- Verifying shipments
- Warehouse Management Systems
- Materials Management
- Quality assurance standards
- Production Support
- Stock control
- Biohazard monitoring
- Diagnosing malfunctions
- Forklift Operations
- Freight Handling
- Task Delegation
- Inventory Control
- Prioritization
- Recordkeeping requirements
- Crating shipments
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Hazardous Material Handling
Accomplishments
2nd Degree Black Belt in Taekwondo
All-Region Soccer Player
Affiliations
Recent Volunteer for the Red Cross
Continued Volunteer at Compassion Christian Church
Savannah Adult Soccer League
Certification
Forklift/Reach Truck Operations Certification
Hazmat Certification
Aerospace Technician Certificate
Timeline
Customer Support & Distribution Specialist II
Gulfstream 🛩️
02.2023 - Current
Food Runner/Dish Washer/Bust Boy
Ford Field and River Club
01.2023 - 11.2023
Aerospace Technician Certificate - Aerospace Engineering
Liberty College & Career Academy
Liberty High School
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