Donavin Jacobs
Jacksonville
Summary
Diligent military veteran with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Company Driver
Cypress Truck
02.2023 - 10.2024
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Developed strong relationships with customers by addressing concerns promptly, leading to increased trust in the company''s services.
- Minimized downtime due to mechanical failures by keeping vehicles properly maintained according to manufacturer recommendations.
- Improved customer satisfaction by maintaining punctual delivery schedules and ensuring proper handling of goods.
Company Driver
Roehl Transportation
10.2022 - 02.2023
- Performed daily vehicle inspections before and after trips.
- Transported items to and from company site with focus on safety and efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Contributed to cost reduction efforts by optimizing routes and minimizing fuel consumption in daily operations.
- Enhanced company reputation through courteous and professional interactions with clients during pick-ups and dropoffs.
Company Driver
Paper Transport
10.2021 - 10.2022
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
Information Technologist Sergeant
US Army
05.2017 - 05.2021
- Provided timely technical support to end-users, resolving issues quickly and effectively.
- Optimized network infrastructure through careful planning, installation, and monitoring of hardware components.
- Facilitated cross-department collaboration through the development of integrated technological tools and systems.
- Reduced downtime during critical periods by proactively addressing potential IT issues before they escalated.
- Ensured data security with proper encryption measures and robust backup systems in place.
- Enhanced system performance by implementing advanced software solutions and conducting regular maintenance.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06-2015
Skills
- Basic mechanical skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Complex Problem-solving
Timeline
Company Driver
Cypress Truck
02.2023 - 10.2024
Company Driver
Roehl Transportation
10.2022 - 02.2023
Company Driver
Paper Transport
10.2021 - 10.2022
Information Technologist Sergeant
US Army
05.2017 - 05.2021
High School Diploma -
Mount Vernon High School
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