Summary
Overview
Work History
Education
Skills
Timeline
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Donavon Gilbert

2573 Glasbern CircleWest Melbourne ,Florida

Summary

At Menards, I leveraged my product knowledge expertise and goal-oriented approach to consistently exceed sales targets, enhancing customer satisfaction and store reputation through expert guidance and effective problem-solving. My adeptness at sales presentations and collaborative efforts led to significant client base expansion and operational efficiencies, showcasing my ability to drive results and foster positive relationships.

Overview

5
5
years of professional experience

Work History

Building Materials Sales Associate

Menards
03.2018 - 04.2023
  • Boosted customer satisfaction by providing knowledgeable guidance on building materials and their appropriate uses.
  • Secured repeat business by maintaining close contact with clients after successful project completion and ensuring ongoing satisfaction with products supplied.
  • Streamlined inventory management, monitoring stock levels to ensure timely replenishment of popular items.
  • Developed strong relationships with clients by offering personalized solutions for their construction projects.
  • Enhanced store reputation, delivering exceptional customer service and addressing client concerns promptly.
  • Achieved sales targets consistently, utilizing effective communication and persuasive selling techniques.
  • Assisted in training new sales associates, providing guidance on store procedures, product knowledge, and effective selling techniques.
  • Generated detailed sales reports highlighting individual performance metrics as well as areas for improvement.
  • Conducted regular competitor analyses to stay informed about market trends and adjust sales strategies accordingly.
  • Provided expert advice on sustainable building practices, helping clients make environmentally responsible choices for their projects.
  • Assisted in resolving disputes between customers and suppliers regarding order discrepancies or product quality issues, ensuring a favorable outcome for all parties involved.
  • Increased product knowledge, attending industry workshops and staying updated on the latest building materials trends.
  • Improved overall efficiency within the sales team by sharing best practices and contributing innovative ideas during meetings.
  • Offered valuable insights to the management team regarding customer preferences and industry trends, ensuring stock availability of in-demand products.
  • Expanded client base, establishing rapport with potential customers through proactive outreach initiatives.
  • Collaborated with team members to maintain an organized and visually appealing store display.
  • Used consultative sales approach to understand and meet customer needs.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.

Education

Hobart High School
Hobart, IN

Skills

  • Goal oriented
  • Sales presentations
  • Product knowledge expertise
  • Product demonstration

Timeline

Building Materials Sales Associate

Menards
03.2018 - 04.2023

Hobart High School

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Donavon Gilbert