Donavon Moore
Royal Oak,MI
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Amazon and Smoothie King, demonstrating expertise in heavy lifting and exceptional service delivery. Mastered warehouse safety and inventory management, significantly reducing package damage rates and waste. Skilled in fostering customer relationships and streamlining processes for improved outcomes. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy fast pace environment.
Overview
5
5
years of professional experience
Work History
Package Handler
Amazon
05.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Associate
Smoothie King
06.2023 - 09.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Associate
Smoothing King
05.2022 - 09.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
Groundskeeper
Baber Memorial
06.2019 - 09.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
Education
No Degree - Communication/Business
Oakland University
Rochester Hills, MI05.2025
High School Diploma -
DEPSA
Detroit,MI06.2021
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Packing boxes
- Order Picking
Timeline
Package Handler
Amazon
05.2024 - Current
Associate
Smoothie King
06.2023 - 09.2023
Associate
Smoothing King
05.2022 - 09.2022
Groundskeeper
Baber Memorial
06.2019 - 09.2019
No Degree - Communication/Business
Oakland University
High School Diploma -
DEPSA