Donavon Norwood
Cleveland,TN
Summary
Dynamic professional with a strong background in customer interaction and project management. Known for exceptional attention to detail and the ability to thrive in high-pressure situations. Several medical training certificates. From basic CPR to a Wilderness First Responder course. All though I no longer work in front facing customer position, my years in large hotel management has left me with plenty of skill to both assist and guide customers with any and all needs I can. My Job as a White Water Trip leader my not seem like a note worthy job. I can promise there is no better example of having better decision making skills in a dangerous high stakes situation.
Overview
13
13
years of professional experience
Work History
White Water Trip Leading Professional
Rolling Thunder River Company
05.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- In a job where a mistake can possibly cause great harm to someone I feel there is no better example of having a calm and well thought out demeanor in any sort of high risk situation.
Project Manager
HomeRx Construction
11.2020 - 11.2025
- Led project planning and execution, ensuring the job was finished within client requirements and deadlines.
- In charge of project schedules, tracking separate job phases and assuring said phases accomplish within the given time frame.
Front Desk Manager
Marriot Hotel
06.2018 - 06.2019
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Developed and implemented streamlined processes to enhance guest satisfaction and reduce wait times.
- Coordinated reservation management using property management systems to optimize occupancy rates.
Front Desk Supervisor
Vail Resorts
10.2015 - 06.2018
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and hotel policies.
- Implemented procedures to enhance guest satisfaction and streamline operations.
- Coordinated communication between departments to resolve guest inquiries efficiently.
Education
High School Diploma -
Polk County High School
Benton, TNSkills
- Friendly, positive attitude
- Excellent team player
- Tennessee native
- Time management
- Attention to detail
- Flexible and adaptable
- Shine in high tension situations
- Excell with customer based interaction
- Multiple years with a construction company
Timeline
Project Manager
HomeRx Construction
11.2020 - 11.2025
Front Desk Manager
Marriot Hotel
06.2018 - 06.2019
Front Desk Supervisor
Vail Resorts
10.2015 - 06.2018
White Water Trip Leading Professional
Rolling Thunder River Company
05.2013 - Current
High School Diploma -
Polk County High School