Donavon Phillips
Monroe,GA
Summary
Motivated professional offering Experience in Tow Industry. Adds value to any organization in need of great Work ethic & Communication, interpersonal and multitasking abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Tow Truck Driver
Eastside Towing of Atlanta
Loganville, GA
03.2021 - 05.2024
- Assisted with the loading and unloading of vehicles onto tow truck.
- Maintained accurate records of all towing activities.
- Performed vehicle inspections prior to towing.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Assisted customers in understanding how tow trucks work and what services are available.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Followed company policies and procedures related to health and safety guidelines.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Maintained safe driving habits to protect property and general public on roadways.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected vehicle and personally handled routine upkeep.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Recorded expenses and maintained receipts.
- Obtained signatures needed to complete and process paperwork.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Followed regular schedule of pickups for individual customers and groups.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
Education
High School Diploma -
Walnut Grove High School
Loganville, GA05-2018
Skills
- Vehicle Maintenance and Repair
- Safe Driving Practices
- Stress Tolerance
- Problem-Solving Capabilities
- Vehicle Inspection
- Customer Service
- Organization and Planning
- Strong Work Ethic
- Conflict Resolution Abilities
- Accident Documentation
- Safety and Emergency Equipment
- Heavy Lifting
- Payment Collection
- Trailer Coupling and Uncoupling
- Map Reading
- GPS Applications
- Teamwork and Collaboration
- Truck Driving
- Safe Driving
- Problem-Solving
- Time Management Abilities
- Attention to Detail
- Problem-Solving Abilities
- Forklift Operation
- Professionalism
- Critical Thinking
- Task Prioritization
- Mechanical Troubleshooting
- Active Listening
- Decision-Making
- Pulley Systems
- Laborer Oversight
- Time Management
- Reliability
- Team Building
- Effective Communication
- Flatbed Experience
- Relationship Building
- Multitasking
- Excellent Communication
- Team Collaboration
- Adaptability
- Self Motivation
- GPS Mapping
- Goal Setting
- Flatbed Trailers
Donavon Phillips
- I started my Tow career when I was 20 years old, at Eastside Towing of Atlanta While, while working there I Drove a rollback, wheel lift, I operated there Tandem & DTU & 30 ton! I also helped in the Office & worked well with the other employees!
Timeline
Tow Truck Driver
Eastside Towing of Atlanta
03.2021 - 05.2024
High School Diploma -
Walnut Grove High School