Summary
Overview
Work History
Education
Skills
Timeline
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Donavon Purdum

Rexburg,ID

Summary

Driven Assistant Manager of Operations at Dairy Queen Grill & Chill, I leveraged operational planning and team building to enhance service efficiency and employee performance. Expert in process improvement and quality assurance, I significantly boosted customer satisfaction and nurtured professional growth, embodying strong leadership and strategic planning skills.

Overview

2
2
years of professional experience

Work History

Assistant Manager of Operations

Dairy Queen Grill & Chill
10.2022 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.

Laborer

Outback Landscape
04.2023 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Demonstrated attention to detail, consistently delivering aesthetically pleasing results in line with client expectations.
  • Enhanced lawn appearance by performing precise mowing and trimming tasks.

Education

GED -

College of Easter Idaho
Idaho Falls
04.2024

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Scheduling Coordination
  • Performance Analysis
  • Operations Management
  • New Employee Hiring
  • Scheduling and Coordination
  • Operational planning
  • Policy Enforcement
  • Process Improvement
  • Quality Assurance
  • Management Team Building
  • Sales Strategies
  • Business Growth Initiatives

Timeline

Laborer

Outback Landscape
04.2023 - 10.2023

Assistant Manager of Operations

Dairy Queen Grill & Chill
10.2022 - Current

GED -

College of Easter Idaho

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Donavon Purdum