Versatile and results-driven professional with extensive experience in crisis management and safety protocols, notably at The Guidance Center. Excelled in client advocacy and emergency response, enhancing service access and safety. Skilled in motivational interviewing and critical thinking, achieving significant improvements in client and community outcomes. Demonstrated leadership in high-stakes environments, fostering teamwork and discipline. s.
Overview
15
15
years of professional experience
Work History
Crisis Care Manager
The Guidance Center
2187 N Vickey St
11.2020 - 05.2024
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Advocated for clients'' rights within various agencies, ensuring equitable access to needed services.
Collaborated with interdisciplinary teams for effective coordination of care.
Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
Developed comprehensive assessments to identify client needs, strengths, and barriers to progress.
Fire Fighter
Joseph City Firs District
4513 Main Street Joseph City Az 86032
08.2009 - 04.2024
Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
High School Football Coach
Holbrook High School
1000 N. 8th Ave Holbrook Az.
08.2019 - 03.2024
Inspired confidence in players through motivational speeches before games and during halftime breaks.
Utilized video analysis tools to review game footage, identifying areas of improvement for both individual players and overall team strategy.
Developed a winning culture through fostering teamwork, discipline, and sportsmanship among players.
Promoted a safe playing environment by enforcing proper safety protocols and promptly addressing any injuries or health concerns among players.
Collaborated with other coaching staff to develop comprehensive game plans based on opponent research and analysis.
Safety Specialist
The Guidance Center Inc
2187 N. Vickey St. Flagstaff Az 86004
11.2021 - 02.2022
Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
Direct Care Aide
TLC Supportive Living Services
2500 E. Cooley St. Show Low AZ
07.2020 - 08.2020
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Planned, prepared, and served meals and snacks according to prescribed diets.
Documented residents' mental status, sleep, and eating patterns in medical record books.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Direct Care Specialist
Community Bridges Inc.
993 E. Hermosa Dr. Holbrook AZ 86025
02.2020 - 07.2020
I worked in a peer base setting with people in recovery from substance abuse. I also monitored meds pass. I conducted group sessions to learn DBT and coping skills.
Transportation Driver
Change Point Integrated Health
103 1st Ave Holbrook Az. 86025
01.2017 - 08.2019
Coordinated efficient routes to avoid delays and optimize schedules.
Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
Enhanced customer satisfaction by providing timely and professional transportation services.
Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
Completed preventive maintenance checks and basic repairs to vehicles.
Adult Detention Officer
Navajo County Sheriffs Office
100 E. Code Talker Dr. Holbrook Az. 86025
07.2010 - 01.2017
Promoted a safe environment for both inmates and staff through consistent monitoring of detention facility activity via surveillance cameras and regular patrols.
Reduced the risk of security breaches by maintaining strict adherence to established protocols and procedures.
Maintained accurate records of inmate property during intake and release procedures, ensuring proper storage and return of personal belongings.
Handled emergency situations calmly and effectively, employing crisis intervention techniques and coordinating with medical professionals as needed for the well-being of inmates and staff.
Assisted in the timely resolution of inmate grievances by documenting issues and forwarding them to appropriate personnel for further review.
Enhanced inmate safety by conducting thorough and regular cell searches for contraband items.
Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
Facilitated successful transitions between housing units or off-site appointments by coordinating transportation logistics and supervising inmate transfers.
Managed daily operations within the detention facility, ensuring proper documentation, record-keeping, and compliance with local, state, and federal regulations.
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Processed inmates by taking photographs and fingerprints.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Enforced rules and regulations to maintain order among inmates.
Education
Bachelor of Science - Correctional Programming Support Services
University of Phoenix
Tempe, AZ
03.2025
High School Diploma -
Joseph City High School
Joseph City, AZ
05.2006
Skills
Professional boundaries
Client Advocacy
Motivational Interviewing
Self-care strategies
De-Escalation Techniques
Assessment and Evaluation
Diversity awareness
First Aid Training
Timeline
Safety Specialist
The Guidance Center Inc
11.2021 - 02.2022
Crisis Care Manager
The Guidance Center
11.2020 - 05.2024
Direct Care Aide
TLC Supportive Living Services
07.2020 - 08.2020
Direct Care Specialist
Community Bridges Inc.
02.2020 - 07.2020
High School Football Coach
Holbrook High School
08.2019 - 03.2024
Transportation Driver
Change Point Integrated Health
01.2017 - 08.2019
Adult Detention Officer
Navajo County Sheriffs Office
07.2010 - 01.2017
Fire Fighter
Joseph City Firs District
08.2009 - 04.2024
Bachelor of Science - Correctional Programming Support Services