Donay Griffin
Summary
As a motivated and seasoned professional, I bring a track record of exceptional leadership, absolute integrity, and a relentless pursuit of excellence. I aim to leverage my robust communication skills and managerial expertise to boost business revenues in a dynamic setting, with a keen focus on customer satisfaction and prudent expense management. I am committed to making a meaningful impact in the community, surpassing financial goals, fostering client relationships, and elevating the standard of performance in a corporate environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Red Robin Gourmet Burgers And Brews
01.2012 - Current
- Support new employee interviewing and onboarding in ensuring adequate food preparation, exemplary customer service, sanitation practices, and health and safety protocols are being met
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Conduct departmental meetings and interviews
- Directly responsible for overseeing restaurant staff including management of hours/job responsibilities, budgets and payroll records, employee performance appraisals
- And expectations, and team member skill building workshops
- Promoted within the company five times and received an award for “Manager of the year” for 2023 due to my ability to execute at a high level while also developing my team to also meet and exceed goals of their own
- Support a staff of 70 -90
- Scheduling
- Proficient in Managing P&L
- Drive Company KPI's, Labor, Productivity and all Menu Rollouts
- Troubleshooting
- Canvas for potential catering prospects
- Customer Service
- Manage results NPS (Net Promoter Score) allowing us to increase new guest traffic and return guest traffic
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Community Outreach
- Held the title of Catering Department manager
- Oversee the Marketing Associate identified and promoted by me
- Effectively communicates with 5 Lead Brand Ambassadors (LBA) to ensure weekly tasks are completed to company standards while remaining dedicated to the “six steps of execution” as outlined by the Company
- Responsible for training and educating new Brand Ambassadors on safety protocols, efficiency, and efficacy within the working environment
- Frequently monitor orders in the company's online ordering system (Monkey Media) and organize job responsibilities to ensure adequate supply needed to achieve company demand
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Restaurant Assurance
- Responsible for the supervision of food preparation methods, portion sizes, and presentation to ensure the company is exceeding expectations
- Manage daily Health and Safety Audits in compliance with Red Robin (LVRG) standards
- Skilled in inventory product management
- Responsible for inspecting supplies, equipment, and work areas to ensure company standards
- Active member on the LVRG Safety Committee where I am educated on the company's and city's sanitation practices to ensure health and safety standards are maintained in the restaurant and streamlined in each department
- Self-motivated, with a strong sense of personal responsibility.
Education
High School -
Lake Taylor High School
Norfolk, VA01.2004
Skills
- Verbal communication
- Active listening
- Problem solving
- Guest Recovery
- Team leadership expertise
- Training and development background
- Customer Relationship Management (CRM)
- Food safety and sanitation
- Business operations knowledge
- Inventory management software
- Point of Sales (POS) software
- Budget Control
Certification
SERV Safe Certification
Timeline
Assistant General Manager
Red Robin Gourmet Burgers And Brews
01.2012 - Current
High School -
Lake Taylor High School