Donchelle C Jeffries
Westchester,IL
Summary
Business Control Specialist with prior leadership experience. Detail-oriented, self-motivated, and adept communication skills. 15+ years' experience in financial service and looking to take on a challenging new role.
Overview
16
16
years of professional experience
Work History
Business Control Specialist
Bank of America
Chicago, IL
01.2022 - Current
- Ensured compliance with company policies and procedures regarding Safe Deposit Box Process and Controls.
- Conducted travel across state lines to inventory Non-Payment/AML SDB and SDB Vault Closure contents and facilitated their transfer for Escheatment.
- Reviewed internal processes, procedures, and policies for identifying areas of improvement and mitigating risks.
- Conducted routine safe deposit box inspections to ensure compliance.
- Participated in project assignment focusing on remediation of safe deposit box size audit issue.
- Maintained accurate travel expense reporting to meet company policy requirements.
Financial Center Manager
Bank of America
Lagrange, IL
08.2016 - 01.2022
- Developed and led performance-oriented team dedicated to accomplishing sales, service, and operations objectives.
- Evaluated transactions and account openings to check for compliance with company and government guidelines.
- Worked with other department leaders to promote services and deliver seamless banking experience.
- Tracked metrics to maintain current understanding of center operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Financial Center Operational Manager
Bank of America
Chicago, IL
06.2008 - 08.2016
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Provided leadership in absence of branch manager, keeping operations and workflows running smoothly.
- Audited multiple financial centers within region reviewing policies and procedures to strengthen operational control.
Education
Bachelor of Science - Finance
University of Illinois At Chicago
Chicago, ILMBA -
Concordia University Chicago
River Forest, ILSkills
- Internal Controls
- Risk Mitigation
- Audit Support
- Attention to Detail
- Problem-Solving
- Leadership skills
Timeline
Business Control Specialist
Bank of America
01.2022 - Current
Financial Center Manager
Bank of America
08.2016 - 01.2022
Financial Center Operational Manager
Bank of America
06.2008 - 08.2016
Bachelor of Science - Finance
University of Illinois At Chicago
MBA -
Concordia University Chicago