Summary
Work History
Education
Skills
Timeline
Generic

Dondale E, Stroman

Temple,Georgia

Summary

with a track record of driving revenue growth, optimizing operational performance, and delivering measurable business results. Adept at designing and executing strategies that align sales initiatives with operational efficiency, improve profitability, and enhance customer experience. Skilled in leading cross-functional teams, streamlining processes, and leveraging data-driven insights to achieve organizational goals. Recognized for strategic vision, hands-on leadership, and the ability to deliver sustained growth in fast-paced, competitive markets.

Work History

Management Associate II ( Leadership Role)

Hertz Car Rental
2022 - 2025
  • Directed operations for a $8.5M fleet, achieving a 6.5% reduction in downtime through preventive maintenance and process improvements.
  • Generated double-digit year-over-year revenue growth through targeted sales calls, upselling strategies, and client relationship development.
  • Identified and recommended top employment prospects, improving team capability and reducing new-hire turnover by 20%.
  • Elevated customer satisfaction scores by 15%+ through personalized service strategies and prompt issue resolution.
  • Resolved high-impact customer and business partner concerns, implementing reforms that improved service delivery efficiency by 12%.
  • Facilitated weekly team meetings, driving accountability and alignment, resulting in a 10% increase in operational productivity.

Store Operations Manager

Snap-On Tools
2020 - 2023
  • Delivered exceptional customer service achieving satisfaction ratings of 95%+, driving customer loyalty and repeat business.
  • Recruited, trained, and supervised a high-performing team of 15+, improving employee retention by 20% and enhancing operational efficiency.
  • Consistently exceeded sales targets by up to 15% annually through strategic planning, business development, and sales forecasting.
  • Increased profit margins by 12% year-over-year by implementing customer acquisition strategies, loyalty programs, and upselling initiatives.
  • Reduced inventory shortages by 30% and improved stock accuracy to 98% by optimizing inventory control, stock replenishment, and supply chain coordination.
  • Developed and analyzed financial, sales, and market trend reports to guide data-driven decision-making and achieve a 10% quarterly revenue lift.
  • Resolved 95% of customer and partner issues on first contact, improving customer retention, brand reputation, and client satisfaction scores.

Client Service Specialist

Automatic Data Processing, ADP
2018 - 2019
  • Acted as subject matter expert in General Ledger Interface, payroll processing, and benefits setup, delivering 99%+ accuracy in time/attendance troubleshooting and system configurations across ADP Workforce Now, Host on Demand (HOD), and Tax Entry Hub.
  • Administered 1,000+ payroll cycles annually, ensuring compliance with Time Off Policy setup, Third Party Sick Pay regulations, and complex tax calculation breakdowns for high-profile clients.
  • Processed thousands of employee data imports, payroll batch entries, and benefit updates, maintaining error rates below 0.5% and meeting strict payroll deadlines.
  • Utilized SAP platform expertise to execute multi-million-dollar money movement transactions with zero compliance violations or financial discrepancies.
  • Led case work management for hundreds of client appointments annually, successfully resolving 100% of Vice President-level escalations within service-level agreements.
  • Mentored and trained 15+ new hires and current employees, increasing team case resolution efficiency by 20% and improving overall time management practices.

Sales Adviser / Jr. Underwriter

DRIVETIME (BRIDGECREST ACCEPTANCE CORP)
2016 - 2018
  • Delivered over $ 2.6 million ( yearly) in auto finance loans, directly contributing to increased dealership sales and profitability.
  • Led the planning and execution of sales and operational strategies, achieving or exceeding performance targets year over year.
  • Cultivated lasting partnerships with clients, vendors, state agencies, and banks, resulting in repeat business and expanded lending opportunities.
  • Approved and closed high-volume financing applications with a 95% compliance record, while cross-selling insurance products to boost ancillary revenue.

Account Executive (Level II Leadership Role)

Enterprise Holdings
2014 - 2016
  • Served as the primary point of contact for all customer account matters, achieving a 98%+ client satisfaction rating through timely communication and effective issue resolution.
  • Built and maintained long-term client relationships, contributing to a 25% increase in repeat business year-over-year.
  • Oversaw and maintained daily fleet inventory valued at $X million, reducing downtime and maximizing operational efficiency by 15%.
  • Acted as a trusted advisor to key accounts, influencing over $Y in annual revenue through strategic relationship management.
  • Delivered solutions on time and within scope, consistently meeting or exceeding service-level agreements (SLAs) for 100% of projects.
  • Identified and pursued growth opportunities within assigned territory, driving a Z% increase in revenue in collaboration with the sales team

Field Service Specialist III (DishCoach Trainer)

DISH
2012 - 2014
  • Trained and certified residential and commercial installation teams, ensuring 100% compliance with company technical standards and safety protocols.
  • Drove revenue growth by coaching technicians on upselling premium service packages, consistently achieving or exceeding sales targets by up to 15% month-over-month.
  • Reduced repeat service calls by 30% through advanced troubleshooting training on signal, connectivity, and hardware issues.
  • Developed and implemented comprehensive training manuals, quick-reference guides, and video tutorials to standardize installation and service quality.
  • Enhanced customer satisfaction scores by equipping staff with customer engagement and service recovery techniques that boosted referral rates.
  • Monitored and analyzed team performance data to identify skill gaps, delivering targeted coaching that improved both technical accuracy and sales conversion rates.

Education

Psychology (Minor Business Administration)

Troy University
Troy, AL
05-2014

Skills

  • Revenue Growth Strategy Development – Designing and executing data-driven plans to boost profitability
  • Operational Process Optimization – Streamlining workflows to increase efficiency and reduce costs
  • P&L and Budget Management – Managing financial performance to achieve revenue and margin targets
  • Sales Pipeline & Forecasting – Building accurate projections and identifying growth opportunities
  • Cross-Functional Leadership – Leading sales, marketing, and operations teams toward shared objectives
  • Market & Competitive Analysis – Leveraging market insights to inform strategic decision-making
  • Business Development & Client Acquisition – Driving new revenue streams through targeted outreach
  • Change Management & Scalability Planning – Implementing systems and processes that support long-term growth
  • KPI Monitoring & Performance Analytics – Using metrics to measure, adjust, and improve results
  • Stakeholder Relationship Management – Building strong partnerships with executives, clients, and vendors

Timeline

Management Associate II ( Leadership Role)

Hertz Car Rental
2022 - 2025

Store Operations Manager

Snap-On Tools
2020 - 2023

Client Service Specialist

Automatic Data Processing, ADP
2018 - 2019

Sales Adviser / Jr. Underwriter

DRIVETIME (BRIDGECREST ACCEPTANCE CORP)
2016 - 2018

Account Executive (Level II Leadership Role)

Enterprise Holdings
2014 - 2016

Field Service Specialist III (DishCoach Trainer)

DISH
2012 - 2014

Psychology (Minor Business Administration)

Troy University

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