Maintained and released average of 100 documents weekly using internal product data management system
Validated and revised 80 configuration requests for engineering in SmarTeam weekly
Prepared 10 new drawings and documents for engineering in SmarTeam and CATIA v5 monthly
Created and audited 100 new and existing accounts weekly by adding information via company's product document system and using SQL queries
Troubleshot 100 incidents weekly reported by end-users for CATIA v4/v5, SmarTeam, Aras Innovator 11
Prepared 60 packages for manufacturing teams for manual and CATIA v4 documents pending release weekly
Guided and scheduled 15 multi-team document review meetings weekly for advancing release process
Reviewed 150 FAA certified documents weekly and collaborated with stakeholders on completeness and correctness
Analyzed and cleaned Excel spreadsheet to electronically process over 400 FAA certified documents
Developed 2 continuous improvement projects yearly for department and personally
Created 5 user stories weekly in Microsoft TFS to support internal customers to assist in updating SmarTeam tables via SQL
Collaborated with team to do regression testing on CATIA v5, SmarTeam, and Aras Innovator 11 updates 13 times yearly
Performed regression testing on functions in CATIA v5 and SmarTeam on new hardware quarterly
Coordinated with teams that implemented Agile methodology to improve inter-team communication
Communicated and explained business requirements to team members to understand and implement functional demands
Authored and updated 6 departmental work methods over course of career
Trusted by company to travel to meetings to troubleshoot new updates to SmarTeam and CATIA v5, to learn about Aras Innovator 11, and to become bring knowledge to organization about continuous improvement
Manually entered metadata for 100 documents in SmarTeam and CATIA v5 for manufacturing group
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT
08.2020
Skills
Technical Analysis
Technical Writing
Data Management
Product Lifecycle Management
Document Control
Version Control
Configuration Management
Change Management
Document Preparation
Status Reporting
Process Implementation
Design Improvements
Problem-Solving
Process Improvements
Certification
Google Data Analytics, Coursera - 02/2022
Certified Scrum Master, Scrum Alliance - 02/2020
Aras Innovator Developing Solutions - 12/2019
Project +, CompTIA - 09/2014
Accomplishments
Received 14 Mach 1 and 4 Mach 2 awards with company for excellent customer service, assisting teams in meeting company goals or meeting FAA requirements, creating a new interdepartmental spreadsheet learning about Adobe PDF forms, and assisting in an massive overhaul of an engineering drawing vault
Timeline
Configuration Analyst
Gulfstream Aerospace Corporation
10.2005 - 11.2021
Bachelor of Science - Business Management
Western Governors University
Google Data Analytics, Coursera - 02/2022
Certified Scrum Master, Scrum Alliance - 02/2020
Aras Innovator Developing Solutions - 12/2019
Project +, CompTIA - 09/2014
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