DONDRA DICKERSON
McKinney,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Western U.S. Sales Manager
Macopharma U.S.
10.2018 - Current
- Develops and implements strategies to maintain and expand sales in Blood Centers and Hospitals within the Western United States territory.
- Attends industry events and conventions to promote products and build relationships in blood banking industry.
- Maintains relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provides post implementation support to assigned accounts / customers and assigns necessary support staff.
- Achieved sales goals by cultivating and securing new customer relationships.
- Serves as a point of escalation for issues or activities that the customer encounters during product utilization and ensures the resolution of customer problems/complaints.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Prepare and conduct product presentations and demonstrations
- Forecast the demand for products within assigned territory
- Provide reports on the budget and sales activity monthly
- Coordinate and mange all U.S. industry meetings and conferences: AABB, ABC Technical Meeting, ADRP, SCABB, BCA Supplier's Meeting, Cord Blood Connect
- Negotiate contracts with clients for transfusion equipment, blood bags and filters
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Oversee and manage technical product manager
- Implemented systems and procedures to increase sales.
Account Executive
Jordan Health Services
11.2017 - 10.2018
- Responsible for meeting or exceeding referral and admission goals: 3rd in the Region
- Build rapport and professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies
- Exceptional and consistent customer service skills between the patient and facilities
- Ability to develop and support referral source relationships.
Physician Liaison
Spine Team Texas
06.2015 - 10.2016
- Consistently increased monthly sales for East market: achieved 50% over May 2016 YTD actual goal for new patient office visits
- Serve as liaison between Texas Health Resources hospital CEO's, directors, managers, and physicians
- Develop and maintain an atmosphere of personalized service through individual contact with key healthcare administrators, physicians, community/business leaders and influential residents in Dallas market
- Generate leads through aggressive cold calling and independent research to increase new referrals for Allen and Richardson clinics.
Specialty Sales Representative
Actavis Pharmaceuticals, previously Forest
04.2014 - 05.2015
- PRESIDENT'S CLUB 2014: Achieved top 7% in the Region
- Promoted Bystolic, Daliresp, Tudorza, & launched new drug Namenda XR to Primary Care, Pulmonologists, Neurologists, Psychologists and Hospitalists in Texas / Oklahoma territory
- Worked with hospitalists and also covered as hospital representative in territory
- Selected one of three in the region to represent COPD booth at Austin Convention.
Clinical Sales Consultant
Thermo Fisher Scientific, previously Phadia Diagnostics
04.2009 - 08.2013
- ACE AWARD 2012: Achieved 150%, #10 in Nation, #6 in Region
- Selected by peers as District Most Valuable Player 2011
- Launched and generated pull through demand within the physician market by developing new users and expanding utilization of ImmunoCAP diagnostic testing
- Served as a vital link with primary care and specialty physicians to educate and persuade them to be clinical champions by using ImmunoCAP testing
- Coordinated and implemented dinner speaker programs to educate physicians about ImmunoCAP diagnostic testing
- Selected as lab team manager and trainer
- Worked closely with Quest & CPL lab counterparts to identify new customers and maintain current customers.
Education
BS - Health Fitness Management, Business Administration & Marketing
Midwestern State University
Skills
- Sales Force
- Staff Management
- Lead Generation
- Territory sales management
- Strategic Planning
- Relationship Building
References
References available upon request
Timeline
Western U.S. Sales Manager
Macopharma U.S.
10.2018 - Current
Account Executive
Jordan Health Services
11.2017 - 10.2018
Physician Liaison
Spine Team Texas
06.2015 - 10.2016
Specialty Sales Representative
Actavis Pharmaceuticals, previously Forest
04.2014 - 05.2015
Clinical Sales Consultant
Thermo Fisher Scientific, previously Phadia Diagnostics
04.2009 - 08.2013
BS - Health Fitness Management, Business Administration & Marketing
Midwestern State University