Dondra Washington
North Little Rock,Arkansas
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Baptist Health Medical Center
05.2022 - Current
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Promoted a positive work environment by actively participating in team meetings and continuing education.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Meeting Daily productivity by processing or following up on 40-60 accounts.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Entered client details and notes into system for interdepartmental access and review.
Authorization Representative
RelateCare
08.2021 - 02.2022
- Obtain prior authorization by using several insurance portals, while reviewing accuracy and completeness of information requested and ensure that all supporting documents are present, while meeting the daily productivity of 40-60 accounts.
- Submit clinical documentation that support medical necessity for outpatient radiology CPT codes
- Extend expired authorizations when treatment has been delayed
- Use insurance verification systems to contact patient and their partner’s insurance to verify benefits, identify benefit maximums, and coordination of benefits
- Identify any need for documentation to obtain treatment precertification and notify providers immediately
- Manage correspondence with insurance companies, physicians, specialist, and patients as required
- Collaborate with other departments to assist in obtaining pre-authorizations in cross-functional manner
- Notify patients regarding denials and rescheduling
- Secure patient’s demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation.
- Attended ongoing professional training to facilitate accurate and productive claim management
Medical Technician
Central Arkansas VETERANS’ Healthcare
12.2019 - 08.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Tested and recorded blood glucose levels
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Obtained all prescribed laboratory testing, inpatient, and outpatient
- Sanitized, restocked, and organized exam rooms and medical equipment
- Ordered and prepared reagents and supplies
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
University of Arkansas
11.2006 - 12.2019
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Maintained energy and enthusiasm in fast-paced environment
- Developed and maintained courteous and effective working relationships
- Used Microsoft Word and other software tools to create documents and other communications
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Carried out day-to-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Received and processed stock into inventory management system
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained excellent attendance record, consistently arriving to work on time
Education
Associates of Science - Health Information Technology
University of Arkansas At Pulaski Technical College
North Little Rock, AR09.2021
Medical - Medical Assisting
Remington College
Little Rock, AR10.2006
Skills
- Detail-oriented
- Excellent customer service
- Excellent communication ability
- Computer knowledge
- Medical Terminology
- Problem Solving
- Team Player
- Competent in use of health record applications (VistA, CPRS, EPIC, Sorian, and Citrix)
- HIPAA
- Working knowledge and familiarity of coding such as ICD9, ICD10, CPT, and HCPCS
- Authorization/Billing understanding
- HIPPA, CMS compliance
- Insurance Verification
- Medical Billing
Certification
- Certified Coding Assistant, AHIMA- 2022
- Registered Medical Assistant, AHIMA- 2007
Timeline
Patient Account Representative
Baptist Health Medical Center
05.2022 - Current
Authorization Representative
RelateCare
08.2021 - 02.2022
Medical Technician
Central Arkansas VETERANS’ Healthcare
12.2019 - 08.2021
University of Arkansas
11.2006 - 12.2019
Associates of Science - Health Information Technology
University of Arkansas At Pulaski Technical College
Medical - Medical Assisting
Remington College
- Certified Coding Assistant, AHIMA- 2022
- Registered Medical Assistant, AHIMA- 2007
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