Summary
Overview
Work History
Education
Skills
Timeline
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Dondray Walker

Fountain Inn,SC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. Experienced in optimizing productivity, efficiency and service quality across various departments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Assistant Manager, 3rd Party Logistics

Evobox LLC
07.2023 - Current
  • Promoted to Assistant Warehouse Manager over a 127,000 square foot 3pl Warehouse in less than two years.
  • Managed warehouse and office operations in the absence of the Director of Operations and Warehouse Manager.
  • Corrected and verified employees times and missed punches, entered and approved their PTO and sick time in iSolve workforce management system.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews, recommending additional training or advancements.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of over 65 personnel.
  • Supervised day-to-day operations for the Pre-Pack, Heavy, Wholesales and Kitting Lines to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Outbound Shipping/Inbound Receiving Supervisor

Evobox LLC
02.2023 - 07.2023
  • Became one of the Director of Operations most trusted and dependable employees due to my ability to learn any new position in a short amount of time and perform each job on a very high level.
  • Due to my dependability level, attention to detail I was placed on course to becoming the future Warehouse Manger.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day receiving overseeing more than 10,000 to 15,000 packages per day.
  • Handled day-to-day shipping overseeing more than 12,000 to 18,000 packages per day.
  • Received a task to simultaneously run shipping and receiving while starting up a new Pre-pack/Kitting Section.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Supervising eight employees, five in Shipping and Receiving and three in Pre-pack/Kitting.
  • Due to my performance over several different sections throughout the warehouse I was rewarded with a promotion to Assistant Warehouse Manager.

Inventory Team Lead/ Storage Supervisor

Evobox LLC
09.2022 - 02.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Due to maintaining a consistent inventory accuracy rate of 98% or higher I was once again promoted to Storage Supervisor.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Wholesales Lead/ LTL Shipping Supervisor

Evobox LLC
07.2022 - 09.2022
  • Supervised LTL/Wholesale shipping teams of three employees.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Lead team of three employees packaging, palletizing and shipping up to 700 to 1400 boxes per day.
  • Pulled, verified, and packaged items for shipment.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls and emails promptly to avoid extended response wait times.
  • Effective liaison between customers and internal departments.
  • Trained staff on operating procedures and company services.
  • Due to can do attitude great customer service when dealing directly with customers I received a promotion from Wholesales Lead to LTL Shipping Supervisor in a very short time frame.

Picker & Packer Associate

Evobox LLC
04.2022 - 06.2022
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated manual and electric pallet jacks to move merchandise.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Due to hard work and attention to detail I was promoted to Wholesale Lead after only two and a half months on the job.

General Manager

Firehouse Subs
08.2021 - 11.2021
  • Managed budget implementations, employee reviews, training, schedules, and purchasing of supplies.
  • Developed and maintained relationships with suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Shift Leader

Firehouse Subs
03.2018 - 08.2021
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized area of operations to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Due to hard work, professionalism and great customer service I was Promoted to General Manager and transferred to a different location.

(MBA) Professional Basketball Player

McKinnon Cougars
01.2017 - 01.2018
  • Played for teams that competed in the Big V league.
  • Maintained clean and trouble-free lifestyle to maximize performance.
  • Completed speed, agility and skill drills to improve game.
  • Developed and maintained close association with various coaches and athletic personnel and attended meetings to further develop and promote tournaments.
  • Participated in training programs that visited local schools to develop the student athletes interested in playing basketball.
  • Volunteered to Coach local teams to encourage the continued growth of the sport in Melbourne Australia.
  • Volunteered to train and coach a Victorian Junior Basketball League team.
  • Volunteered to hold holiday camps at the local schools during school holidays.
  • Coach in development Aussie Hoops, Slam Jam Program term time.

Sales Associate

Dollar General
10.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise that was out of stock.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships while checking them out at the cash register.

(CBBA) Professional Basketball Player

Corio Bay Stingrays
01.2016 - 10.2016
  • Adhered to dietary and exercise requirements outlined by team leadership.
  • Maintained clean and trouble-free lifestyle to maximize performance.
  • Reported to practice at established times and arrived ready to contribute.
  • Completed speed, agility and skill drills to improve game.
  • Competed in the Big V League games
  • Followed demanding training, exercise and dietary program to maintain peak physical condition.
  • Managed full-time sports career while simultaneously visiting local schools to promote the sport and the CBBA while living overseas..

Delivery Driver

Pizza Hut
05.2015 - 08.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered food items to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs and wants.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order.

Education

Bachelor - Sports Management

Newberry College
Newberry, SC
06.2014

High School Diploma -

Hillcrest High School
Simpsonville, SC
06.2010

Skills

  • Use of 3pl Central Software
  • Use of Microsoft Office Products
  • Senior Leadership Support
  • Customer Relations
  • Coaching and Training
  • Knowledge of OSHA guidelines
  • Trouble Shooting Computers, Scanners Copiers and Printers
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Clear oral/written communication
  • Workflow planning
  • Clerical support
  • Staff Management
  • Office management
  • Administrative support
  • Organizational skills
  • Technical Support
  • Sorting and labeling
  • Excellent multi-tasking ability

Timeline

Assistant Manager, 3rd Party Logistics

Evobox LLC
07.2023 - Current

Outbound Shipping/Inbound Receiving Supervisor

Evobox LLC
02.2023 - 07.2023

Inventory Team Lead/ Storage Supervisor

Evobox LLC
09.2022 - 02.2023

Wholesales Lead/ LTL Shipping Supervisor

Evobox LLC
07.2022 - 09.2022

Picker & Packer Associate

Evobox LLC
04.2022 - 06.2022

General Manager

Firehouse Subs
08.2021 - 11.2021

Shift Leader

Firehouse Subs
03.2018 - 08.2021

(MBA) Professional Basketball Player

McKinnon Cougars
01.2017 - 01.2018

Sales Associate

Dollar General
10.2016 - 01.2017

(CBBA) Professional Basketball Player

Corio Bay Stingrays
01.2016 - 10.2016

Delivery Driver

Pizza Hut
05.2015 - 08.2015

Bachelor - Sports Management

Newberry College

High School Diploma -

Hillcrest High School

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Dondray Walker