D'ondre Dent
Joppa,Maryland
Summary
Results-oriented MBA graduate with a strong foundation in strategic management and a track record of driving business growth. Proven ability to analyze complex data, identify opportunities, and develop innovative solutions. Effective communicator and collaborator, adept at building and leading high-performance teams. Known for a meticulous attention to detail and a commitment to delivering exceptional results on time and within budget. I am eager to leverage my education and experience to contribute to the success of a forward-thinking organization.
Overview
2
2
years of professional experience
Work History
Membership Process Analyst
PJM Interconnection L.L.C.
10.2023 - Current
- Generated comprehensive reports to monitor and track data, providing valuable insights for informed decision-making and strategic planning within the organization
- Spearheaded cross-functional initiatives within the organization, orchestrating collaborative endeavors with diverse teams to elevate and refine operational processes
- Assisted in conducting Annual Recertification of Members and account information to uphold organizational standards and compliance with Federal Regulation
- Maintained continuous dialogue with stakeholders, meticulously aligning their roles, permissions, and access requirements to facilitate seamless business transactions with PJM
- Executed user and account validation processes with precision, identifying document deficiencies, ensuring data accuracy and integrity
Retail Sales Consultant
AT&T
05.2023 - 10.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Increased sales and customer satisfaction through personalized servicing
- Demonstrated and promoted AT&T products, plans, and accessories to customers, while also identifying opportunities to upsell and cross-sell additional features or services
- Maintained 100% Customer Service Satisfaction during tenure.
Summer Intern
PJM Interconnection
06.2022 - 08.2022
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
- Developed working knowledge of company's document management system and Microsoft Office Suite
- Utilized Excel to maintain an organized and up-to-date catalog of documents, enhancing the understanding of existing documentation for each member company
- Responsible for organizing and inputting member data in customer management tool, Salesforce
- Delivered presentations to Management on summer project and process improvements.
Education
MBA -
Alliance University
Manhattan, NYBachelor of Science Degree : Business Administration -
Nyack College
Manhattan, NYAssociates Degree : Business Administration -
County College of Morris (CCM)
Morris, NJSkills
- Salesforce
- Problem-solving abilities
- Corporate Compliance
- Client Relationship Management
- Microsoft Office
- Workflow Analysis
- Report Analysis
- Cross-Functional Collaboration
Timeline
Membership Process Analyst
PJM Interconnection L.L.C.
10.2023 - Current
Retail Sales Consultant
AT&T
05.2023 - 10.2023
Summer Intern
PJM Interconnection
06.2022 - 08.2022
MBA -
Alliance University
Bachelor of Science Degree : Business Administration -
Nyack College
Associates Degree : Business Administration -
County College of Morris (CCM)
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