Dondre Ellis

-Ability to upsell craft beers and cocktails

-Recognize and react to stages of intoxication and when a guest has reached their limit of your service

-Follow the Steps of Service with each guest Assist with To Go -Orders and guests sitting at the Bar

-Demonstrate outstanding hospitality and service throughout each shift with guests managers and team members

-Follow all sanitation and safety policies

-Performs other duties as assigned by management

-Maintains a safe working environment and report any safety issues to management immediately

• Assembled, sealed and loaded packages into correct trucks.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used hand-held scanners and physical logs to accurately track item movements.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
• Followed verbal and written instructions to properly move and ship products.
• Experienced with lifting 70lb+ items such as; mattresses, truck tires, weights, lawnmowers, TV consoles, etc
• Carefully sort hazardous and or broken packages to be inspected/repaired.
• Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Managed store personnel by delegating tasks and supervising daily operations.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers
• Recognized for receiving multiple positive reviews
• Experience with training new employees on how to serve guests and operate the Toast system

• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
• Improved customer service rankings by resolving issues quickly and accurately.
• Managed events with well over 200 patrons in attendance

Safely transport customers to their destinations.

Experienced in communicating effectively whether it be receiving specific directions or having a casual conversation.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

• Record patient information and keep respective files organized and readily on hand
• Removed trash and straightened counters to keep office area clean and neat
• Communicated with patients, ensuring that medical information was kept private.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Effectively organized portfolios containing over 50+ patients/clients.

• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
• Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
• Taught lessons to students and faculty regarding issues such as bullying and drug abuse.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Explained menu items and suggested appropriate options for food allergy concerns
• Printed dining checks with total due, collected payment and offered receipts to complete transactions
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Kept register accurate through correct billing, payment processing and cash management practices
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Bussed and reset tables to keep dining room and work areas clean
• Worked with POS system to place orders, manage bills and handle complimentary items.

• Quickly and accurately counted drawers at start and end of each shift
• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
• Helped customers complete purchases, locate items and join reward programs
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.