Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Dondre McNeely

Goose Creek,SC

Summary

Proactive I Phone Repair Technician with extensive experience in phone, hardware, and software repairs, including expert soldering and network troubleshooting. Known for developing strong relationships with suppliers, securing high-quality parts, and providing exceptional customer service. Bringing a proven track record of efficient repairs and enhanced customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

I Phone Repair

Independantly Employed
03.2010 - Current
  • Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Enhanced customer satisfaction by providing timely and efficient phone repair services.
  • Responded to service requests during and after business hours.

Information Systems Technician

Barrister Global Services Network
04.2019 - 02.2024
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Enabled better decision-making through the creation of detailed reports on IT systems usage and performance metrics.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
  • Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
  • Streamlined company operations through the installation and configuration of new software applications.

Web Application Developer

Independently Employed
01.2009 - 02.2019
  • Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
  • Ensured the security of web applications by implementing best practices in coding and encryption techniques.
  • Assisted clients during the deployment process by providing prompt technical support.
  • Led effort to develop companion application programming interface (API) for web app, to facilitate third-party plugins.
  • Enhanced user experience by developing intuitive and user-friendly web applications.
  • Implemented responsive design techniques for optimal viewing across multiple devices.

Education

Associate of Science - Computer Science

Millor Mott Technical College
North Charleston, SC

Skills

  • Speaker Repair
  • Charging Port Repair
  • Button Repair
  • Expert Soldering
  • Screen Replacement
  • Network Troubleshooting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of Harris Teeter.
  • Documented and resolved Harris Teeter Credit Card Reader which led to area oncall lead contractor.

Certification

  • CompTIA Certification

Languages

English
Full Professional

Timeline

Information Systems Technician

Barrister Global Services Network
04.2019 - 02.2024

I Phone Repair

Independantly Employed
03.2010 - Current

Web Application Developer

Independently Employed
01.2009 - 02.2019

Associate of Science - Computer Science

Millor Mott Technical College

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Dondre McNeely