Dondre Robinson-Green
Richmond,VA
Summary
IT professional specializing in optimizing enterprise environments. Managed SAP systems and Azure resources, enhancing performance and security through strategic upgrades and collaboration. Delivered high-level support, ensuring seamless user access and operational reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Defense Logistics Agency
12.2023 - 06.2026
- Managed SAP system performance and availability, ensuring uninterrupted service in a large corporate environment.
- Conducted root cause analysis and log reviews for production incidents, improving system reliability and reducing downtime.
- Identified and resolved application errors occurring during batch processing or interactive sessions.
- Delivered technical support for SAP systems, ensuring efficient troubleshooting and problem resolution.
- Installed patches and upgrades to ensure optimal performance of the SAP environment.
- Coordinated efforts with cybersecurity, networking, and engineering teams, strengthening overall system security posture.
- Documented system configurations, processes, and procedures to facilitate knowledge sharing and improve team onboarding.
Windows Cloud Administrator
Teksynap
08.2022 - 12.2023
- Managed deployment of virtual machines and cloud services in Azure environments.
- Administered Windows Server, Active Directory and Azure resources.
- Configured and maintained virtual machines in the cloud environment.
- Configured and monitored cloud services, including Amazon Web Services and Microsoft Azure, to ensure optimal performance and reliability.
- Managed user access control in multi-cloud environment by configuring RBAC roles, aligning access with security policies to enhance compliance.
- Delivered Tier 3 enterprise support for Windows and hybrid cloud environments.
- Resolved infrastructure and authentication issues, ensuring uninterrupted service delivery and enhancing overall system reliability.
- Performed root cause analysis and implemented preventative fixes.
- Collaborated with engineering and security teams to enhance system reliability.
- Enhanced system security and performance through proactive changes and risk mitigation strategies.
Junior Network Administrator
Tyto Athene
11.2021 - 08.2022
- Maintained enterprise network infrastructure and Windows environments to ensure operational stability.
- Troubleshot DNS, DHCP, VPN and connectivity issues.
- Resolved network issues, improving system performance and reliability.
- Executed patching, maintenance, and system updates to ensure network security compliance.
- Supported software updates and patch management for network security compliance.
- Implemented patches for operating systems and applications.
- Installed and supported hardware and software for desktops, servers, and printers, ensuring seamless user operations.
- Collaborated with senior engineers to identify and implement infrastructure enhancements, contributing to overall network stability.
Computer Operator
Teksynap
07.2021 - 11.2021
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Installed and configured operating systems and applications for end-users.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical support for hardware and software issues across multiple platforms.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Provided remote desktop support via TeamViewer and Remote Desktop to expedite issue resolution.
- Documented support processes and created user guides to improve user experience and resolve common issues.
- Analyzed reported incidents to prioritize and escalate issues effectively and escalation.
- Collaborated with IT team to share knowledge and optimize support processes.
- Ensured compliance and accountability through detailed operational log maintenance. and shift communication.
IAM Security SME / Help Desk Lead
Insap Services
04.2017 - 07.2021
- Managed identity lifecycle and enterprise access requests, ensuring secure access for users and applications while minimizing security risks.
- Supported Active Directory, RBAC, and PKI/CAC authentication, maintaining secure user authentication protocols to protect sensitive information.
- Led complex authentication investigations.
- Streamlined onboarding/offboarding processes, improving user experience and significantly reducing setup time.
- Supported 24x7 operations and mentored technicians.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD07-2026
Skills
- Microsoft Azure
- Azure Active Directory
- Active Directory
- Exchange Online
- Microsoft 365
- PowerShell
- Cloud administration
- Windows Server
- Windows 10/11
- Group Policy
- Virtualization Technologies
- Incident Management
- Incident Response
- Root Cause Analysis
- Identity & Access Management
- IT Service Management
- Cybersecurity practices
- Network Security
- User access control
- System monitoring
- System configuration
- Azure Virtual Machines
- Azure Storage
- Security clearance
Certification
- CompTIA Security+, Active
- Microsoft Certified: Azure Administrator Associate (AZ-104), Active
- Microsoft Technology Associate: Windows Operating System Fundamentals (98-349), Active
Professional Development
- SAP ADM100 – System Administration I (SAP S/4HANA & SAP Business Suite)
- SAP HA200 – SAP HANA Installation & Administration
Personal Information
- Citizenship: U.S. Citizen
- Title: Systems Administrator | Security Engineer | Azure Administrator
Timeline
IT Specialist
Defense Logistics Agency
12.2023 - 06.2026
Windows Cloud Administrator
Teksynap
08.2022 - 12.2023
Junior Network Administrator
Tyto Athene
11.2021 - 08.2022
Computer Operator
Teksynap
07.2021 - 11.2021
IAM Security SME / Help Desk Lead
Insap Services
04.2017 - 07.2021
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus