Dondrick Paul
Katy,Tx
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager
People’s Trust Federal Credit Union
10.2014 - Current
- Boosted sales and customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Financially consulted members regarding their credit to cross-sell loan products and services.
- Submitted loan applications to underwriting for review.
- Examined customer loan applications for loan approvals and denials.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- HELOC and HE Loan Originator/Processor.
Assistant Branch Manager
People's Trust FCU
04.2012 - 10.2014
- Effectively resolved customer disputes and finding mutually beneficial solutions to responded to customer concerns and complaints.
- Financially consulted members regarding their credit to cross-sell loan products and services.
- Submitted loan applications to underwriting for review.
- Product Knowledge Guru that was familiar with all bank products and services, which allowed me to guide members effectively in making financial decisions.
- Responsible for paying attention to detail in maintaining accurate records of client interactions and transaction, which I believe is crucial for compliance and member follow ups.
- Knowledgeable of banking regulations and ability to ensure member transactions and accounts comply with relevant laws.
- Responsible for explaining complex financial matters clearly to members both verbally and written.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Member Sales Representative/Lead Vault Teller
People's Trust FCU
11.2008 - 04.2012
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Financially consulted members regarding their credit to cross-sell loan products and services.
- Submitted loan applications to underwriting for review.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Cross-sold bank services and products to uplift customer investments.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Serviced existing accounts on regular basis to maximize revenue.
- Processed teller transactions, supervised teller staff and managed vault transactions.
Personal Banker/Lead Vault Teller
Wells Fargo
09.2006 - 08.2008
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Referred customers to other banking departments for specialized services.
Teller/Vault Teller
Chase Bank
05.2004 - 09.2006
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
Armed Messenger/Armored Truck Driver/ATM Tech
Brinks Inc
01.2002 - 04.2004
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Coordinated with numerous banks to organize transportation of requested amounts of coins and cash.
- Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
- Received and issued receipts from customers to verify successful transfer of valuables.
- Drove armored truck several miles per month to transport money and valuables in the state of Louisiana.
- Prepared incident reports by noting location, time, date and conditions surrounding incident.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with dispatch to discuss and report disturbances or occurrences on route.
- Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
Education
No Degree - Accounting
University of Houston
Houston, TX12.2026
High School Diploma -
Pointe Coupee Central High School
Morganza, LA05.1997
Skills
- Detail Orientation
- Completionist
- Conflict Resolution
- Product Knowledge
- Problem Solving
- Data Entry
- Goals and Performance
- Strong Verbal and Written Communication Skills
- Customer Service
- Client Retention
- Banking Operations Management
- Sales Expertise
Accomplishments
- Repeatedly received recognition from superiors for excellence in service and also members via Goggle and Trust Pilot reviews.
- Led branches with more than $8 million in sales per year.
Certification
- Credit Union Development Educator (CUDE), National Credit Union Foundation - Issued June 2018
- Mortgage License (NMLS - Nationwide Mortgage Licensing System) - June 2021
Timeline
Branch Manager
People’s Trust Federal Credit Union
10.2014 - Current
Assistant Branch Manager
People's Trust FCU
04.2012 - 10.2014
Member Sales Representative/Lead Vault Teller
People's Trust FCU
11.2008 - 04.2012
Personal Banker/Lead Vault Teller
Wells Fargo
09.2006 - 08.2008
Teller/Vault Teller
Chase Bank
05.2004 - 09.2006
Armed Messenger/Armored Truck Driver/ATM Tech
Brinks Inc
01.2002 - 04.2004
No Degree - Accounting
University of Houston
High School Diploma -
Pointe Coupee Central High School
- Credit Union Development Educator (CUDE), National Credit Union Foundation - Issued June 2018
- Mortgage License (NMLS - Nationwide Mortgage Licensing System) - June 2021
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