DON DU BOIS ROBINSON
Waxahachie,Texas
Summary
Experienced Trainer and Facilitator with more than 10 years of experience in the fields of corporate, health care, federal, non-profit, and small business. Encouraging and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Senior Operations Processor/Learning Development Facilitator
Wells Fargo
03.2011 - Current
- Support Human Resources Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Serves as a member of field HR Leadership Team and works collaboratively to achieve HR strategic plan and priorities
- Use technical expertise in designated area and resolve escalated issues.
- Acts as a trusted advisor to the field generalist teams, serving as their learning and development expert and helping to ensure they accomplish their goals
- Apply technical knowledge and expertise to perform work and action requests
- Utilizes instructional design methodologies and adult learning theory to develop learning solutions e.g., learning objectives, content sequence, and evaluation methods to achieve performance outcomes
- Provide subject matter expertise and interpretation of procedures to staff
- Delivered facilitated training in Adult Learning Modalities in more than 10 Core Curriculums for a Financial Industry Audit Process to more than 1,000 newly hired staff.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Assistant Minister Christian Education
Macedonia Missionary Baptist Church
01.2010 - 03.2012
- Minister of Christian Education Responsible for the oversight over church-wide educational outreaches to more than 500 members
- Provided Pastoral support on Sundays and was responsible for assigning 10 ministerial staff and delivering sermons as Pastor directed.
- Provided leadership to the annual Church Wide Ministry Education effort leading two ministry courses for eight weeks that included more than 200 in attendance
- Developed and facilitated Sunday School Training course for churches throughout the Greater San Antonio Metroplex utilized by more than 30 churches and 5,000 congregants.
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Led programs such as worship, study, fellowship and service opportunities.
Senior Education Consultant
M. D. Anderson Cancer Center
01.2008 - 02.2010
- Facilitating Customer Service and six online medical systems which include blood orders, patient scheduling/discharge, business charges, and lab orders to more than 500 new hires. The New Hire process incorporated six online courses taken over a two-week period.
- Performance and Quality Improvement Consultant to more than 50 doctors, administrators, and mid-level managers enrolled in Clinical Safety and Effectiveness classes.
- Designed and Facilitated Curricula for technical middle managers on the effective use of various management reports on productivity and cost efficiency which led to production increasing by 25 percent in three clinics.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Assisted with the development of improved seminars and training materials.
- Identified process improvements in the day-to-day functioning of the department.
Education
Bachelor of Arts - Public Administration
Angelo State University
San Angelo, TX05.1986
Skills
- Instructional technologies knowledge
- Experience working with internal and cross-functional teams
- Restaurant and retail company L&D experience
- Content Curriculum development
- Strong project management skills with the ability to manage multiple projects to completion in a timely and accurate manner
- Excellent consultative skills and problem-solving capability
- PowerPoint, Desktop Publishing, and Publisher in designing Training Curriculum
- Excellent writing, editing, and proofreading skills
- Proficiency with Microsoft Word and PowerPoint
- Proficiency with Adobe Creative Suite
- New Hire Orientation
Timeline
Senior Operations Processor/Learning Development Facilitator
Wells Fargo
03.2011 - Current
Assistant Minister Christian Education
Macedonia Missionary Baptist Church
01.2010 - 03.2012
Senior Education Consultant
M. D. Anderson Cancer Center
01.2008 - 02.2010
Bachelor of Arts - Public Administration
Angelo State University
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