As Clinical Operations Manager, report directly to the Medical Director and oversee the day-to-day management of clinical services, programs, and projects to improve Community Health and Preventive Services
Review and analyze studies and projects assessing major and or sensitive public health issues to make recommendations for processes, procedures, and policies related to public health programs, practices, and research
Core duties include the supervision of 15 major public health care programs (Vital Records, Refugee Services, Dental, Pediatrics, STD, WIC, Children's Health and Men's Health and Women's Services & Adolescent Youth, TB, MORSE, Travel Clinic Immunizations, and Babies Can't Wait)
Serving as budget manager of service and goals funds, establishing internal controls, and reporting on critical expenditure processes
Service offices as to ensure processes for monitoring, collaborating with the program and business and planning, reporting, data management
Monitor progress, status, and implementation planning of CDC-funded programs using financial and administrative reporting
Advise on the management implementation of administrative policy and procedural matters
Perform HR management functions, and serve as the key official for all personnel action requests managed by program managers, including requests for recruitment, staff promotions, reclassifications, and special compensations
Clinical Operations Manager changed with overseeing a $23 million-dollar health budget
Develop and implement operational goals, objectives, policies, procedures, and work standards
Drives operational efficiencies, elevates compliance, and ensures public health programs' financial well-being by analyzing cost effectiveness and exercising cost controls
Lead all budget management, HR functions, purchasing, and approval by tracking personnel actions, changes, and acquisitions
Develop, modify, and execute operational and multiple programmatic budgets totaling over $20 million
Lead the management of over 15 medical clinics for 5 health centers
Plan, directed, and evaluated all medical activities for alignment with programmatic goals and objectives
Facilitate monthly and annual budget meetings to ensure accurate and chronic diseases
Develop and recommend program content, cost benefit, and political viability of alternative budget key objectives
Analyze and compare data for issues that impact higher office components
Advise managers on appropriate budgetary action to meet organization needs
Make recommendations affecting substantive program
Monitor and report on the rate of expenditure of funds and alert managers of trends in the obligation of funds
Collaborate with senior management staff, including the Community Health and Prevention Services Director, Centers and $25 million-dollar health budget
Oversees 5 health centers in load 5 director-level direct reports
Provided Exec to monitor a $12 million director level reports
Provide technical assistance and prepare documentation, action plans, and timelines to support budget modification requests
Respond to budget tracking resource utilization, hiring new staff, creating budget plans, drafting contingency plans, conducting quality assurance testing, managing patient billing, and training healthcare professionals
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor:
Interim Medical Administrative Director and Clinical Operations Manager
DEKALB COUNTY BOARD OF HEALTH
Decatur, GA
Maintained dual roles as Interim Medical Administrative Director and Clinical Operations Manager as served as the Interim Medical Administrative Director reported directly to the Division Director of CHAPS and served as a senior management team member
Develop and implement operational goals, objectives, policies, procedures, and work standards
Challenge to ensure operational efficiencies, elevates compliance, and ensure the financial well-being of public health programs by analyzing cost effectiveness and exercising cost controls
Led, trained, tracked and evaluated 5 health centers
Managed 45-day clinical operations for medical staff
Wrote and implemented policies and procedures for 5 health centers
Hired and onboarded new medical staff
Over saw all financial operations and budgets of over $40M
Provided continuous quality improvement (CQI)
Collaborated with nurses, patients, and administrators to improve patient care
Designed or advised on patient care when necessary
Used popular medical databases, research, diagnosis, billing, scheduling, and telemedicine software, to track patient care and billing functionality
Ensured that all guidelines, regulations, and standards were met
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor: Name, Phone
Clinical Operations Manager
DEKALB COUNTY BOARD OF HEALTH
Decatur, GA
Managed all budget, HR functions, purchasing, and approvals
Facilitate monthly and annual budget meetings to ensure alignment with programmatic goals and objectives
Developed, recommended, and implemented appropriate actions or interpretations of issues that impact key office components
Analyzed actions on program content, cost benefit, and political viability of alternative budget and program compares
Advised managers on appropriate budgetary action to meet organization needs
Made recommendations affecting substantive programs
Monitor and report on the rate of expenditure of funds and alerted managers of trends in the obligation of funds
Collaborated with senior management staff, including the Community Health and Prevention Services Director, Centers and $25 million-dollar health budget
Over saw 5 health centers in led 5 director-level direct reports
Provided technical assistance and prepared documentation, action plans, and timelines to support budget modification requests
Respond to budget tracking resource utilization, hiring new staff, creating budget plans, drafting contingency plans, conducting quality assurance testing, managing patient billing, and training healthcare professionals
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor: Name, Phone
Interim Director of Health and South Dekalb, Clinical Operations Specialist
DEKALB COUNTY BOARD OF HEALTH
Decatur, GA
Served as Interim Health Director while dually serving as the Clinical Operations Specialist
Tasked with providing technical assistance while overseeing primary care and public health clinical operations, including the interim and supervising a staff of 30, managing facilities and equipment to ensure conformance with Dekalb County Board of Health (DCBOH) commitments
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor: Name, Phone
Program Consultant II
DEKALB COUNTY BOARD OF HEALTH
Decatur, GA
Worked closely with Community Health and Prevention Services administrators, division managers, program managers, coordinators, supervisors, and frontline staff to plan and organize programmatic reports, data collection, and data collection tools to meet the local, state, and federal organization's objectives
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor: Name, Phone
Managed Care Relations Coordinator
DEKALB COUNTY BOARD OF HEALTH
Decatur, GA
Coordinated grant activities related to primary care, public health, and managed care
Hours Worked per Week: 40
Contact Current Supervisor: Yes
Supervisor: Name, Phone
Education
Certified Public Manager -
State of Georgia
01.2019
Master of Administration -
Central Michigan University
Mt Pleasant, IL
12.2000
Master - Healthcare Management
Southern Illinois University
Carbondale, IL
05.1998
Bachelor of Science - General Studies
Georgia Military College
Fort Gordon, GA
Associate of Science in Healthcare Management -
Diploma in Practical Nursing -
Fort Bragg, NC
Skills
Fiscal Management
Federal Grant Management
Budget Analysis
Grants Management
Contracts
Local Management
Process Improvement
Data Analysis
Networking & Partnerships
Community Engagement
Vendor Sourcing
Government Accounting
Personnel Management
Policy Writing
Human Resources
Staffing
Leadership
Contract Bidding
Accounts Receivable & Reporting
Work Flow
Organizing
Regulatory Compliance
Team Building
Training & Development
Presentations
Advanced Procurement
Operational Implementation
Team Management
Performance Management
HIPAA
Government Procurement
Leadership Development
Simple & Coaching
Collaborative Leadership
Coaching & Mentoring
Procedure Development
Verbal & Written Communication
Veteran's Preference
Supervisory Management
Strategic Planning
Complex Analysis
Accomplishments
Staff Leadership: Contribute to the development of "Centers of Excellence" and consistent dedication towards maintaining a high-performance environment. Analyze the work performance of staff and activities to aid in developing, extending, and modifying strategies for internal and outreach services.
O Led, mentored, and supervised four directors and their staff, tasked with key business operations functions, including medical records administration, patient billing, budget analysis, and operations.
Health Care Program Supervision - Developed and facilitated a five-year strategic plan to strive for CHAPS (Community Health and Preventive Services).
O Introduced processes to standardize workflow for CHAPS, increase efficiency, and elevate compliance.
O Served as a lead health education specialist approaches
O Optimized operational effectiveness and consistently met critical deadlines via resource management and open, timely, and strong communication skills.
O Built synergies within clinical and healthcare services with unified, focused, and aligned goals.
Community Outreach – Improved outreach to community needs by implementing 4 mobile units.
Strategic Partnerships – Developed and facilitated strong and enduring coalitions with strategic partners.
O Built synergies and laised with local, city, and county government agencies, community-based organizations, school systems, and private sector enterprises.
Budget Management: Fiscal Operations: Steward a $5M operating budget, Grants, cooperative agreements, and contracts.
O Worked closely with the Chief Financial Officer, Procurement, and Grants Office of the DCBOH
Assessment and Evaluation - Conducted a needs assessment called MAPP (Mobilizing Action through Planning and Partnership) by working with stakeholders to gather and analyze information to identify needs and determine available assets.
Personnel Action Management: Involved in recruiting and hiring administrative and clerical personnel, optimized personnel management, and travel processing through detailed and specific recommendations.
Government Funding Management and Reporting: Developed and documented monthly quarterly, and annual performance measures for the clinical practice plan.
O Prepared financial reports and managed operation budgets for the district office and nurse management staff.
O Monitored, verified, and reconciled expenditures of budgeted funds.
O Performed cost analysis and budget recommendations.
O Performed cost review of actual performance versus budget. Performed fiscal operations budgetary and effectively communicate with internal and external stakeholders to provide support and swift and appropriate resolution
Clinical Expertise: Ensured correct communication and resolution handling of patient complaints, outside organizations coordination, and other related administrative issues.
O Maintained issues, customer service, etc clinic operations and accomplished physicians, and being organizational to coordinate with all levels of administrative, directed, scheduled, coordinated various personnel functions including, but not limited to, hiring, training, firing, orientation, performance appraisals, promotions, transfers, and vacation schedules.
O Directed and other licensed clinical staff properly, and newly hired nurses.
O Ensured credentialing process was managed credentials were collected at the health center and sent to the district office.
Facilities / Property Management: Served as authoritative lead for building/facility management operations and compliance.
Technical Assistance: Served as a key resource person - technical advisor and prepared training programs for the DCBOH senior management team members and staff.
O Provided technical assistance and programs related to clinical services.
O Developed, implemented, improve, program managers, supervisors, and frontline staff administration, division managers, program managers, Personal Health Services (PHS) to apply ethical business practices while assuring that the highest legal and ethical standards were observed.
Administrative and Fiscal Leadership: Assisted with developing and administering the $4.6 M budget, and reconciled expenditure of budgeted funds.
O Determined fiscal requirements and provided budgetary recommendations, monitored, developed statements, AIR monthly, quarterly, and annual measures for the clinical practice plan.
O Reviewed aging, and various performance reports, including recommended policies and procedures for the development and implementation of PHS programs.
Partnership Management: Prepared grant proposals and administered grants and contracts for services
O Planned, coordinated, and implemented educational and training programs for Patient Care Management Systems.
O Developed effective and productive relationships with community organizations and local health care providers.
O Coordinated program with other providers and with state, federal, and community organizations to promote the optimal implementation of program services.
Safety Officer: Served as Safety Officer for the Dekalb County Board of Health Emergency Preparedness team.
Staff Training: Provided training to 150 registered nursing and clinical staff training on insurance and federal and state
Clinical Administrative Leadership: Amplified efficiencies and developed a system with the office manager to notify of all appropriate insurance changes.
O Served on internal and external policy development committees
O Reviewed and negotiated contracts with primary care providers and managed care organizations.
O The coordinated registration process with managers on medical records, and the central billing office
Compliance: Educated healthcare director and office nursing, medical records, state, and local regulatory compliance, analyzed effects of existing and proposed policies, and made recommendations for changes.
Master Sergeant
Completed tours in Germany and Korea], US Army, Honorably Discharged
Professional Development
Participated in 215V Supervisor training.
Knowledge Management
Safety and Security training
Sandler Sales training
Team Building
Conflict Resolution
Integrated Incident Management for Public Health
HIPAA
Safety Security Training
Project Management
Attended the 2002 Evaluation Conference
Advance Leadership
Leadership Training for Managers
Emergency Management Training
Proficient in Microsoft Office (Word, PowerPoint, Excel, and Windows 98). IDX
Kronos
ShowFocus
Efforts in developing situational analysis methods, and video
Strategic Planning
Attended American Sign Language Workshop
Designed and conducted focus groups.
Trained as a Trainer in Community Health Transformation
Introductory Accounting
Additional Experience
Vascular Access Coordinator, Fresenius Medical Care, Decatur, GA, 2002
Dialysis Licensed Practical Nurse, Fresenius Medical Care, Decatur, GA 2000-2002
Utilization Manager, Eisenhower Army Medical Center, Augusta, GA, 1995 – 1997
Quality Assurance Specialist, Eisenhower Army Medical Center, Augusta, GA, 1994 – 1995
Senior Health Administrator, Eisenhower Army Medical Center, Augusta, GA, 1992 – 1994