Summary
Overview
Work History
Education
Skills
Timeline
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Done' Thompson

Gaithersburg,US

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

CORPORATE BUSINESS OFFICE OF CAPITAL WOMEN'S CARE

10.2023 - Current
  • Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
  • Supports managers with business documentation and professional demeanor at all times
  • Efficiently processes updated client information and payments into the database
  • Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
  • Ability to multitask effectively in a fast-paced environment
  • Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times
  • Bilingual in English and Spanish
  • Technology snapshot: MS Office (including Word, Excel, and PowerPoint), Oracle Calendar, and Internet savvy.

Administrative Manager

Global Reimbursement Consultants
01.2022 - 10.2023
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Experience in the application EPIQ.

Lead Office Coordinator

global International
01.2022 - 10.2023
  • Complete Company faxes and log incoming faxes and submit to the correct party
  • Process payments from multiple medical facilities and submit payment receipts to clients
  • Provide professional customer service to clients and keep a direct line of communication between supervisors and clients requesting assistance.

Benefits Coordinator

AVERY HOUSE
03.2017 - 06.2020
  • Aided clients by explaining benefits information and ensuring they understand their benefit levels with insurance and coverage amounts
  • Obtain Prior Authorization for the length of stay and required treatment at the Avery House Facility
  • Verify Medical Benefits with Insurance and complete any necessary Coordination of Benefits that may be required
  • Complete and Medical Insurance Appeals that may be necessary.

Childcare Educator

HOLY GROUND CHRISTIAN CENTER
06.2015 - 09.2017
  • Establish direct lines of communication with parents, notifying them concerning behavior or health issues
  • Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing and atmosphere of mutual respect
  • Built program plans for youth of varying ages to support growth and development
  • Assisted families needing subsidized care with applications and supported enrollment and payment details
  • Supervised circle time, free play, outside play, and learning and developmental activities.

Customer Service Associate

LEDONS INC.
11.2013 - 03.2015
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communications
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Documented conversation with customers to track requests, problems and solutions
  • Assisted customers on making payments on accounts and setting up any requested payment plans
  • Reviewed account and service histories to identify trends and issues.

Education

HIGH SCHOOL DIPLOMA -

WATKINS MILL HIGH SCHOOL
06.2015

Skills

  • Verbal and Written Communications
  • Time Management
  • Active Listening
  • Leadership
  • Information Security
  • Type Software Proficiency

Timeline

CORPORATE BUSINESS OFFICE OF CAPITAL WOMEN'S CARE

10.2023 - Current

Administrative Manager

Global Reimbursement Consultants
01.2022 - 10.2023

Lead Office Coordinator

global International
01.2022 - 10.2023

Benefits Coordinator

AVERY HOUSE
03.2017 - 06.2020

Childcare Educator

HOLY GROUND CHRISTIAN CENTER
06.2015 - 09.2017

Customer Service Associate

LEDONS INC.
11.2013 - 03.2015

HIGH SCHOOL DIPLOMA -

WATKINS MILL HIGH SCHOOL

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Done' Thompson