Donea Koonce
Abington,MA
Summary
Dedicated and detail-oriented professional with extensive experience in administration, payroll management, and client services. Skilled in communication, problem-solving, Motivated team builder and supervisor, focused on driving team collaboration. goals through education and personalized solutions. Seeking an entry-level financial professional role to leverage strong organizational skills and a commitment to client success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shiftboard - Payroll Administrative Manager
Brockton Area Multi-Services Inc
Foxborough, MA
04.2023 - Current
- Calculated and processed payroll for over 100 employees on a bi-weekly basis.
- Resolved discrepancies between payroll records and timekeeping systems.
- Provided technical support to staff members regarding the use of the payroll system.
- Provided administrative support for the scheduling team by responding to emails, phone calls, and other inquiries in a timely manner.
- Utilized software programs to efficiently manage complex schedules and coordinate resources across different departments.
Direct Care Wokerk
May Institute
Sharon, MA
01.2020 - 10.2023
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Encouraged socialization through recreational activities such as group outings and community events.
- Maintained accurate records of all services provided to clients.
- Respected cultural diversity when interacting with individuals from different backgrounds.
CCN Care Coordinator
Area Multi Service Inc
Brockton
06.2020 - 04.2023
- To lead a team who work together to teach and guide individuals living with Mental Health and other high risk populations
- Also to network with community resources to support the needs of the people I serve
- Provide Health and Wellness as directed by engaged enrollees care team and as indicated in the enrollees BH PCTP Plan
- Conduct assessments for flexible services for all engaged enrollees who are enrolled in an ACO
- Work in collaboration with CCNs Lead agency in all aspects of delivering BH Community Partner services.
Residential Supervisor
Home For Little Wonders
Walpole , MA
06.2018 - 06.2020
- Home For little Wanders -Monitor the safety and wellbeing of assigned individuals and advocate regarding their human, civil, and legal rights through the implementation of support services, and other necessary means
- Work with unit supervisors to increase the use of TCI philosophy and language including early intervention and de-escalation techniques in the day – to day running of the facility
- Regular contacting person served, families and providers is a necessity for cohesiveness in working with a team.
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
- Chaperoned group-sponsored trips and social functions.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
Residential Program Manager
Brockton Area Multi-Services Inc
01.2012 - 08.2018
- Provide ongoing supervision, training and professional development staff and, document in accordance to Agency standards
- Provide 24 hour on-call, on a rotating basis to ensure program oversight and access to resources
- Ensure program coverage in accordance with funding source standards, seeking assistance of supervisor as needed.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
Education
Associate of Science - Liberal Arts Science Transfer
QuincyCollege
Quincy, MA06-2027
High School Degree - N/A
Brockton High School
Brockton, MA06.2010
Skills
- Intuitive
- Flexible
- Excellent time management
- Compassionate
- Able to think critically
- Customer service and client relations
- Critical thinking
- Problem resolution
- Communication and presentation skills
- Problem resolution and critical thinking
- Team leadership and employee supervision
- Time management and organizational skills
- Technology proficiency
- Problem Identification
- Profitability strategies
- Payroll Information Systems
Certification
FA/CPR and AED, Safety Care, Fire Safety, PBS, CPI, TCI, MAP, Crisis Intervention, DD/BI Training, Safe Individual Care, PBS Universal Supports, Sexual Harassment Training, Vehicle Safety Training, Neurobehavioral & Neurocognitive Training, Supervision Training, Financial Officer, Human Rights Officer, Trauma Informed Care.
References
References available upon request.
Timeline
Shiftboard - Payroll Administrative Manager
Brockton Area Multi-Services Inc
04.2023 - Current
CCN Care Coordinator
Area Multi Service Inc
06.2020 - 04.2023
Direct Care Wokerk
May Institute
01.2020 - 10.2023
Residential Supervisor
Home For Little Wonders
06.2018 - 06.2020
Residential Program Manager
Brockton Area Multi-Services Inc
01.2012 - 08.2018
Associate of Science - Liberal Arts Science Transfer
QuincyCollege
High School Degree - N/A
Brockton High School
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