Donea Toney
New York,NY
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Skilled in critical thinking and administrative support, .A dedicated professional that challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Continuously developing strong working relationships with teams to boost performance and meet objectives. .
Overview
20
20
years of professional experience
Work History
Dining Service Supervisor
Compass Group Flik
2017.05 - Current
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Initiated monthly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Assist office manager in weekly closing, payroll, inventory and financials.
Customer Service, Cashier
Whole Foods Market
2013.02 - 2017.04
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service
Kohls Department Store
2004.08 - 2012.11
- Provided exemplary customer service to guests.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
GED -
New York State
Skills
- Team Management
- Operations Management
- Guest Relations
- Customer Service
- Critical Thinking
- Team Collaboration
- Administrative Support
- Time management skills
Timeline
Dining Service Supervisor
Compass Group Flik
2017.05 - Current
Customer Service, Cashier
Whole Foods Market
2013.02 - 2017.04
Customer Service
Kohls Department Store
2004.08 - 2012.11
GED -
New York State
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