DoneisHa Austin
Indianapolis,IN
Summary
Experienced Claims Representative with background in insurance, healthcare, and customer service. Strengths include strong analytical skills, ability to handle multiple tasks efficiently, and exceptional communication abilities. Previous work has involved investigating insurance claims and providing superior service to policyholders. Have consistently improved efficiency and reduced claim filing timeframes in past roles.
Overview
8
8
years of professional experience
Work History
Claims Representative
Foundever
Indianapolis
08.2023 - Current
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
Student
MEMBA INSTITUTE
Indianapolis, IN
07.2023 - 10.2024
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Set specific goals for projects to measure progress and evaluate end results.
- Attended workshops and seminars to enhance learning beyond the classroom.
Housekeeper
Riley Hospital
01.2020 - 10.2020
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Manager
White Castle
Indianapolis, IN
08.2016 - 01.2020
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
General Studies
Ivy Tech Community College
Indianapolis, IN06.2023
High School Diploma -
Crispus Attucks Medical Magnet
06.2017
Some College (No Degree) - MEDICAL BILLING AND CODING
Purdue Global
Indianapolis, INSkills
- Documentation research
- Team collaboration
- Time management
- Decision-making
- Customer service
- Sales management
- Inventory management
- Performance management
- Safety procedures
- Verbal and written communication
- Team leadership
- Strategic planning
- Clear communication
- Goal setting
- Conflict resolution
Timeline
Claims Representative
Foundever
08.2023 - Current
Student
MEMBA INSTITUTE
07.2023 - 10.2024
Housekeeper
Riley Hospital
01.2020 - 10.2020
Manager
White Castle
08.2016 - 01.2020
General Studies
Ivy Tech Community College
High School Diploma -
Crispus Attucks Medical Magnet
Some College (No Degree) - MEDICAL BILLING AND CODING
Purdue Global