Donel Charles
Deer Park,NY
Summary
Experienced Direct support professional and patient advocate who provides guidance, support, and resources needed for people with intellectual and developmental disabilities to build independence and realize their full potential. Liaise between clients and community members, helping individuals integrate and engage fully in their communities for improved quality of life.
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Qualified security guard with solid background in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Family Residences And Essential Enterprises
05.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
Sales Associate
Home Depot
05.2014 - 05.2018
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
Security Guard
Arrow Security
03.2015 - 09.2017
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Improved response time to incidents by maintaining clear communication channels with team members.
Education
Nassau Community College
Garden City, NY2016
High School Diploma -
Walt Whitman Highschool
Huntington Station, NY06.2013
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Medication Administration
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Patient Care
- Disability Awareness
- Client Transportation
- Goal Setting
- Social Skills Development
- Safety Monitoring
- Community Integration
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Store Opening and Closing
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- Security Protocols
- CCTV Monitoring
- Security procedures knowledge
- Incident Reporting
- Emergency Response
- Physical Fitness
- Reporting skills
- First Aid Certified
- English fluency
- Keen observer
- Emergency awareness
- Surveillance
- Access Control
- Security operations experience
- Complex Problem-Solving
- Self-Defense
- Physical Stamina
- Reliability
Certification
- First aid/CPR
- AMAP
- SCIP
Timeline
Direct Support Professional
Family Residences And Essential Enterprises
05.2018 - Current
Security Guard
Arrow Security
03.2015 - 09.2017
Sales Associate
Home Depot
05.2014 - 05.2018
Nassau Community College
High School Diploma -
Walt Whitman Highschool