Donel Smith

• Operated multi-slice scanner for a variety of complex examinations such as vascular, trauma, neurology, abdomen, pelvis, head, neck and orthopedics.
• Performed CT scans on patients, ensuring proper positioning and appropriate imaging techniques.
• Conducted post-processing of images using various software applications.
• Provided instruction and assistance to other staff members regarding CT scan protocols and techniques.
• Demonstrated effective communication skills when interacting with patients, families and healthcare team members throughout the imaging process.

• Greet patients with warm smile and promote individual comfort throughout procedures and scans while being as discrete as possible.
• Foster relationships with patients to minimize anxiety and distress and enhance cooperation.
• Use analytical and investigative techniques to research patients history using data acquired from their medical records for a variety of reasons.
• Promptly identify issues within the department and provide leadership with recommendations to resolve the issues in a way that is best for the department and the patients.
• Place IVs to prepare for injection of contrast media.
• Use hospital computer systems to verify orders, view schedules and send information to PACs.
• Maintain currency on radiologic technology and make recommendations to leadership regarding equipment updates and replacements.

• Optimized team productivity by effectively managing equipment and supply inventory.
• Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
• Acted as the patient advocate in the CT department to solve any potential issues, de-escalate tension between staff and patients and provide exemplary customer service.
• Maintain high standard of quality and efficiency while overseeing documentation and reporting.
• Foster relationships with patients to minimize patient anxiety and distress, and enhance cooperation.
• Represent company professionally when engaging with public and government agencies.
• Resolve conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
• Review and assess staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance.

Operate Bone Density equipment.

• Record DEXA scan results into patients medical record.
• Review and update all regulations in regards to bone density.
• Advised the Chief of Endocrinology on day to day issues that may arise.
• Build and maintain relationship with machine manufacturer for repairs, training and issues that may arise.
• Train incoming technologist on equipment, policies and procedures.
• Oversaw scheduling, patient coordination and department and equipment maintenance for consistent department operations.
• Liaised with radiologists and physicians to interpret medical images to diagnose disease or injury.

• Train and mentor junior radiology staff.
• Resolve complex issues quickly and efficiently within established military guidelines.
• Satisfy customer queries over phone and email to maintain positive patient-provider relationships.
• Promote excellence and efficiency of care as leader of a team of healthcare professionals.
• Advise facility leaders on the day to day operations of various components of the facility.
• Develop and monitor quality performance measures with radiology department.
• Write and update Standard Operating Procedures (SOP's).
• Establish policies and procedures for continued growth and development of staff and department.
• Reviewed employee performance and developed improvement plans.
• Implemented cost control policies to limit excessive or unmanaged spending by various teams.