Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
BusinessAnalyst
Donel Tamokwe

Donel Tamokwe

Oxford,MA

Summary

I'm a motivated student pursuing a bachelor of science in business administration and pursuing practical experience in field of study ,with a strong knowledge in Excel Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success.

Overview

6
6
years of professional experience

Work History

Financial Customer Service Representative

TransCore
Auburn, MA
01.2020 - Current
  • Investigated and resolved customer concerns and complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Entered orders into computer database system.
  • Audited clients accounts and troubleshooted errors .
  • Communicated professionally with colleagues, freelancers and clients.
  • Handled 100 customers per day in fast-paced office setting in coordination with solid team of [Number] customer service associates

Cooperative Education Student

Bank Of Central African States
Yaounde, Centre
2014.06 - 2014.08
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Produced high-quality communications for internal and external use.
  • Completed research, compiled data and assisted in timely reporting.
  • Managed supplies, processed new orders and maintained inventory organization for team.
  • Complied with departmental protocols and procedures.

Human Resources Assistant

Ventures Community Service
, MA
09.2018 - 12.2020
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Answered office phone calls and emails, answering questions and scheduling appointments with [Type] doctors.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Completed data entries in charts and logbooks to document client progress.
  • Maintained professionalism in emergency situations, assisting staff members in [Type] actions and monitoring patients.
  • Monitored clients' progress to report necessary changes.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.

Cashier

The Home Depot
Auburn, Massachusetts
09.2016 - 10.2017
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Education

BBA - Accounting And Business Management

Worcester State University
Worcester, MA
05.2023

Associate - Accounting And Business Management

Quinsigamond Community College
Worcester, MA
05.2020

High School Diploma -

Oxford high school
2016

Skills

  • Very fast and quick learner
  • Data management
  • Administrative support
  • Bookkeeping
  • Knowledge in Account payable and receivable
  • Creative Problem Solving
  • Very experience in microsoft excel and office 365 in general
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • I'm perfectly bilingual in french and english
  • Strong Analytical and Problem Solving Skills
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail
  • Proactive Self-Starter

Languages

English
Native or Bilingual

Timeline

Financial Customer Service Representative

TransCore
01.2020 - Current

Human Resources Assistant

Ventures Community Service
09.2018 - 12.2020

Cashier

The Home Depot
09.2016 - 10.2017

Cooperative Education Student

Bank Of Central African States
2014.06 - 2014.08

BBA - Accounting And Business Management

Worcester State University

Associate - Accounting And Business Management

Quinsigamond Community College

High School Diploma -

Oxford high school

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Donel Tamokwe