- Adobe Connect
Doneld Anderson
Director Of Learning & Development
Shelton,WA
Summary
Passionate people-first Learning & Development professional with 15+ years of experience in virtual corporate training and adult learning theory committed to ensuring people are equipped with the tools needed to be successful, the space to be creative, and the data to make great decisions.
Overview
14
14
years of professional experience
Work History
Director of Learning & Development
BroadPath LLC
Tucson, AZ
01.2018 - Current
- Built a Learning & Development department which cares for all company training needs including front line call center representatives, organizational development, corporate on-boarding, and instructional design.
- Designed training methodology that maintains industry leading graduation rates during a global pandemic and fluctuating labor markets which allows for virtual class sizes to flex to meet workforce demands utilizing research into adult learning theory.
- Created scalable staffing model for my training department which ensure class coverage with ability to schedule just-in-time classes while preventing over-staffing; grew from a department of 1 to 70+ in 4 years.
- Executed CEO and COO vision of industry leading, enterprise class on-boarding and training experiences and provided project updates to senior leaders and executives.
- Integral participant in RFP’s and B2B sales proposals by showcasing novel virtual class training methodologies and instructional design philosophies leading to 40% annual company growth year over year.
- Designed branching logic interactive work process guides to assist new employees to develop proficiency faster; decreased KPI attainment time to proficiency for new front line representatives by 28 days.
- Wrote policy and process documentation to codify how the Learning & Development teams operate within their roles and how they interact with internal and external stakeholders, assisting with achieving HITRUST certification.
- Completed deployment of enterprise grade LMS and LRS systems including Active Directory and Sign-Sign-On integrations.
Training Manager
Convergys
Tucson, AZ
07.2008 - 01.2018
- Managed team of 22 corporate trainers across diverse verticals with close internal and external client relationships.
- Manged training classroom performance maintaining consistent 90% graduation rates.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Delivered new employee on-boarding and training sessions via Adobe Connect.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Education
Some College (No Degree) - Adult Learning Theory
Ashford University
San Diego, CASkills
- Class Scheduling
Software
- MS Office
- MS Visio
- Teamwork
- SharePoint
- Moodle Workplace
- SalesForce
- QuickBase
- Articulate 360
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Director of Learning & Development
BroadPath LLC
01.2018 - Current
Training Manager
Convergys
07.2008 - 01.2018
Some College (No Degree) - Adult Learning Theory
Ashford University