DONELIS HOWARD
McCalla,AL
Summary
Highly motivated and dedicated property CAT desk adjuster with a strong background in insurance claims handling and exceptional attention to detail. Seeking to contribute skills and expertise in assessing and resolving property damage claims. Goal is to provide outstanding customer service and assist in efficient processing of catastrophe claims. Proficient in reviewing insurance policies and accurately interpreting coverage for clients. Possesses strong analytical and problem-solving skills, allowing identification and resolution of claim discrepancies efficiently. Excellent communication skills to effectively collaborate with clients, insurance agents, and other professionals involved in the claim process. Experienced insurance adjuster with a proven history of investigating and analyzing liability concerning personal, casualty, or property loss. Leverages excellent negotiation skills to facilitate settlements. Demonstrated excellent communication skills through interviewing specialists, witnesses, and claimants to compile information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CAT ADJUSTER
PEAK CLAIMS
10.2022 - 01.2025
- Highly motivated and dedicated property CAT desk adjuster seeking to contribute my skills and expertise in assessing and resolving property damage claims
- With a strong background in insurance claims handling and exceptional attention to detail, I aim to provide outstanding customer service and assist in the efficient processing of catastrophe claims
- Proficient in reviewing insurance policies and accurately interpreting coverage for clients
- Strong analytical and problem-solving skills to identify and resolve claim discrepancies efficiently
- Excellent communication skills, enabling effective collaboration with clients, insurance agents, and other professionals involved in the claim process
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Researched claims and incident information to deliver solutions and resolve problems.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
STAFF ADJUSTER
PEAK CLAIMS
09.2020 - 09.2022
- Evaluate and process claims remotely, ensuring accurate policy coverage assessments and fair payouts
- Skilled in analyzing complex data, resolving claim issues, and maintaining exceptional communication with policyholders
- Proven ability to collaborate effectively with colleagues for seamless claim resolution
- Developed and improved time management and organizational skills to maximise personal productivity.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
TEAM LEAD
DEC CONSTRUCTION
02.2020 - 08.2021
- Highly motivated and experienced professional position of Team Lead at a property restoration company
- Offering exceptional leadership skills, extensive knowledge of restoration techniques, and a strong ability to manage and coordinate teams effectively
- Acted as a liaison between clients, insurance adjusters, and other stakeholders, effectively communicating project updates, addressing concerns, and managing expectations
- Developed and implemented strategies to ensure timely completion of restoration projects, while maintaining a high standard of workmanship and customer satisfaction
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
TEAM LEAD
BROOKSTONE RESTORATION
11.2018 - 01.2020
- Developed comprehensive project plans, including timelines, budgets, and resource allocation.
- Coordinated all involved parties in the restoration process, including clients, insurance adjusters, subcontractors and restoration technicians.
- Managed resources effectively, including personnel, equipment , and materials to ensure that restoration projects were completed on time and within budget.
- Maintained open and transparent communication with clients throughout the restoration process.
- Maintained accurate records of all aspects of the restoration project, including work performed, materials used, and communication with clients and stakeholders.
Education
High School diploma -
TCHS
Tuscaloosa, Al05.1989
Skills
- Best practices implementation
- Casualty and property loss
- Coverage assessments
- Advanced oral and written communication skills
- Multitasking and organization
- Customer service
- Claims negotiation
- Property claims
Accomplishments
- Alabama claims adjuster license
- Texas claims adjuster license
- Kentucky claims adjuster license
- Louisiana claims adjuster license
- Florida claims adjuster license
Certification
- Alabama
- Florida
- Louisiana
- Texas
Timeline
CAT ADJUSTER
PEAK CLAIMS
10.2022 - 01.2025
STAFF ADJUSTER
PEAK CLAIMS
09.2020 - 09.2022
TEAM LEAD
DEC CONSTRUCTION
02.2020 - 08.2021
TEAM LEAD
BROOKSTONE RESTORATION
11.2018 - 01.2020
High School diploma -
TCHS
Similar Profiles
Robert GarciaRobert Garcia
Property Claims Adjuster at Peak Claims/UPCProperty Claims Adjuster at Peak Claims/UPC
Edward TurnerEdward Turner
Independent Property Inspector at TheBest Claims SolutionsIndependent Property Inspector at TheBest Claims Solutions
Roger EstevezRoger Estevez
Independent Property Claims Adjuster at Wardlaw Claims,Ryze Claims, Capstoneisg, Ims ClaimIndependent Property Claims Adjuster at Wardlaw Claims,Ryze Claims, Capstoneisg, Ims Claim