Donell Allen
Pawhuska
Summary
Dynamic Facility Trainer with a proven track record at Macy's Fulfillment Center, specializing in safety training and curriculum design. Adept at enhancing employee engagement and optimizing training effectiveness, I leverage strong leadership skills to mentor staff and drive operational excellence, ensuring compliance and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Facility Trainer
Macys Fullfillment Center
11.2020 - 06.2025
- Developed and facilitated training programs for new hires, ensuring compliance with safety protocols.
- Evaluated training effectiveness through feedback sessions and performance assessments.
- Coordinated onboarding processes, enhancing employee understanding of operational procedures.
- Mentored staff in equipment usage and maintenance best practices to ensure operational efficiency.
- Collaborated with management to identify skills gaps and tailor training initiatives accordingly.
- Evaluated the effectiveness of training programs through regular participant feedback surveys, making adjustments as needed to continually improve content and delivery methods.
Sales Associate
Pioneer Woman Mercantile
05.2018 - 11.2020
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Trained new associates on product knowledge and sales techniques to improve team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Shift Manager
Simple Simons Pizza
01.2016 - 03.2018
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Developed schedules to maintain optimal staffing levels during peak hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
Bachelor of Science - Management
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Science - Management
Brown Mackie College
Tulsa, OK06-2015
Skills
- Safety training
- Curriculum design
- Employee engagement
- Passion for fitness
- Leadership skills
- Motivational
- Activity planning
- Client engagement
- Group and individual instruction
Timeline
Facility Trainer
Macys Fullfillment Center
11.2020 - 06.2025
Sales Associate
Pioneer Woman Mercantile
05.2018 - 11.2020
Shift Manager
Simple Simons Pizza
01.2016 - 03.2018
Bachelor of Science - Management
Southern New Hampshire University
Associate of Science - Management
Brown Mackie College