Donell Kanonge
Harare,Zimbabwe
Summary
Results-driven pension administration professional with significant expertise in managing retirement plans and navigating regulatory requirements. Skilled in data analysis, compliance, and customer service. Strong focus on team collaboration and achieving outcomes. Reliable and adaptable, maintaining high standards in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern Employee Benefits (EB) Administration
First Mutual Life Assurance Company
Harare
09.2023 - 08.2024
- Processed pension contributions and distributions in compliance with regulatory requirements(IPEC requirements).
- Assisted clients with inquiries regarding pension plans and benefits options, managing 30+ incoming calls, emails daily
- Maintained accurate records of participant data using pension administration software (Compen).
- Collaborated with team members to streamline administrative processes for efficiency.
- Conducted regular audits of pension accounts to ensure accuracy and compliance.
- Managed complex pension cases, ensuring compliance with IPEC regulations and company policies.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Resolved participant issues promptly, maintaining a high level of customer satisfaction and fostering trust in the pensions industry.
- Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
- Provided expert guidance to clients regarding various aspects of their pension plans, including investment options, tax implications, and benefit distribution methods.
Marketing Officer and Administrative Assistant
Access Health Clinic
Harare
07.2025 - 10.2025
Engaging with organizations, churches and individuals through meetings and telephone calls, providing excellent client service.
- Utilizing UCARE and Health263 systems for administration tasks.
- Developed and executed targeted marketing campaigns to increase patient engagement.
- Conducted surveys to gather patient feedback, enhancing service delivery based on insights.
- Managed social media channels to boost online presence and engagement with consumers.
- Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
- Managed and oversaw the design of marketing material and promotional literature for the organization.
Education
A-Level - Mathematics, Statistics, Biology, Chemistry
St Augustines High School
Penhalonga, ZIMSEC01.2020
O-Level - Chemistry, History, Shona Language, Geography, Combined Science, Building Technology and Design, PE, Sports and Mass Displays, Mathematics, English Language, Physics
Marange High School
ZIMSEC01.2018
Skills
- Data manipulation Analysis Reporting
- Quantitative statistical analysis using RStudio, MS Excel, Python, STATA and SPSS
- Able to work under pressure
- Adaptable
- Good reporting and communication skills
- Languages: English, Ndebele, Chinese
Certification
- Insurance Institute of Zimbabwe(IIZ)
- Certificate of Proficiency (COP) in Long Term Insurance
- GRADE: DISTINCTION
References
- C., Makumacha, Employee Benefits Administration Supervisor, CMakumacha@firstmutual.co.zw, +263775218046, First Mutual Life Assurance Company
- Lawrence, Dhiwayo, Lecturer and supervisor, ldhiwayo@science.uz.ac.zw, +263777930198, University of Zimbabwe
- Mubariki, Sister in Charge, 0784760803, Access Health Clinic
RESEARCH & PUBLICATIONS
- Donell Kanonge, Lawrence Dhiwayo & Saralees Nadarajah (2025).
- Integrating Stochastic Elements into the Chain-Ladder. A parametric Model for enhanced reserve estimation under Solvency II (Manuscript under review).
Timeline
Marketing Officer and Administrative Assistant
Access Health Clinic
07.2025 - 10.2025
Intern Employee Benefits (EB) Administration
First Mutual Life Assurance Company
09.2023 - 08.2024
A-Level - Mathematics, Statistics, Biology, Chemistry
St Augustines High School
O-Level - Chemistry, History, Shona Language, Geography, Combined Science, Building Technology and Design, PE, Sports and Mass Displays, Mathematics, English Language, Physics
Marange High School