Donell Kanonge

• Processed pension contributions and distributions in compliance with regulatory requirements(IPEC requirements).
• Assisted clients with inquiries regarding pension plans and benefits options, managing 30+ incoming calls, emails daily
• Maintained accurate records of participant data using pension administration software (Compen).
• Collaborated with team members to streamline administrative processes for efficiency.
• Conducted regular audits of pension accounts to ensure accuracy and compliance.
• Managed complex pension cases, ensuring compliance with IPEC regulations and company policies.
• Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
• Resolved participant issues promptly, maintaining a high level of customer satisfaction and fostering trust in the pensions industry.
• Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
• Provided expert guidance to clients regarding various aspects of their pension plans, including investment options, tax implications, and benefit distribution methods.

Engaging with organizations, churches and individuals through meetings and telephone calls, providing excellent client service.

• Utilizing UCARE and Health263 systems for administration tasks.
• Developed and executed targeted marketing campaigns to increase patient engagement.
• Conducted surveys to gather patient feedback, enhancing service delivery based on insights.
• Managed social media channels to boost online presence and engagement with consumers.
• Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
• Managed and oversaw the design of marketing material and promotional literature for the organization.