Donella Camp

Patient Access Registrar

SSM Health St. Anthony Hospital - Oklahoma City

03.2010 - 06.2016

Assisted patients with registration processes, ensuring accuracy and efficiency in data entry.
Coordinated insurance verification to facilitate timely patient access and minimize delays.
Managed incoming calls, addressing patient inquiries and guiding them through registration steps.
Supported the scheduling of appointments, optimizing patient flow within the facility.
Collected and maintained confidential patient information, adhering to HIPAA regulations for data security.
Utilized electronic health record systems for accurate documentation of patient demographic information.
Participated in training sessions to improve knowledge of policies and procedures related to patient access operations.
Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Developed a comprehensive understanding of medical terminology, aiding in the accurate documentation of patient visits and diagnoses.
Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
Streamlined the registration process for increased efficiency and reduced wait times.
Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.
Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
Expedited emergency room admissions through rapid yet thorough collection of critical information.
Maintained accurate patient records with diligent data entry and attention to detail.
Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Collaborated with interdisciplinary teams to ensure seamless coordination of care during the registration process.
Promoted a culture of continuous improvement by actively participating in team meetings, sharing ideas for process enhancements that benefit both staff members and patients alike.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Stayed calm under pressure to and successfully dealt with difficult situations.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.