DONELLA REED
Chicago,IL
Summary
Experienced professional specializing in business management, customer support, and logistics. Proven leader with strong communication and problem-solving skills. Expertise in streamlining operations, coordinating with vendors, and improving efficiency. Committed to delivering exceptional support and driving tailored solutions for organizational success. Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Care Team Representative
Sedgwick
12.2023 - Current
- - Proficient in multichannel communication to educate customers on processes - Resolve issues with a one-call, one-person response approach - Analyze customer feedback and implement proactive measures for improvement - Efficiently manage calls and escalations as needed - Track and investigate customer service trends for continuous enhancement
Inventory Specialist
B.A.N.D.S. Sweet Shoppe
05.2023 - Current
- - Forecast inventory replenishment to prevent shortages and high demand items - Ensure accurate product listings and availability - Manage product promotions and loyalty program - Monitor customer service trends to identify opportunities
Logistics
TMC (a division of C.H. Robinson)
02.2019 - 03.2023
- - Orchestrated precision-based transportation solutions, aligning with client specifications and enhancing process efficiency - Leveraged the Transportation Management System for real-time oversight and data accuracy, streamlining operational workflows - Championed strategic client relationship management and TMC's value proposition, driving customer satisfaction and growth
Customer Care Advocate
Allstate
Woodridge, IL
05.2018 - 11.2018
- - Streamlined the claim process, efficiently addressing customer inquiries and guiding homeowners and renters through critical next steps - Validated and reconciled contractor estimates and invoices, ensuring accuracy in inspection scheduling - Instructed customers on how to start a new claim via mobile app and/or website
Lead Cashier
DSW Inc.
12.2008 - 09.2018
- - Ensured that the highest level of service is given to each customer making a transaction via in store and/or online - Handled complex customer service situations and escalates service issues when appropriate - Conducted cashier training - Ensured cash wrap is clean and well-stocked - Authorized to perform all key turn transactions
Sourcing Administrator
W.W. Grainger
Lincolnshire, IL
01.2011 - 04.2016
- - Spearheaded cross-functional communications to align business objectives with client needs, facilitating collaboration between internal and external teams and achieving excellence in account management - Championed continuous improvement initiatives, identifying and implementing key process enhancements that elevated customer experience and streamlined operations - Managed the end-to-end sourcing process in SAP, from order generation to distribution, prioritizing accuracy and efficiency
Customer Relations Specialist Sourcing/ Field Support Specialist/Order Support
Lincolnshire, IL
10.2002 - 01.2011
- - Delivered a 79% return on Cost of Goods Sold and maintained an impressive 88%+ phone service level - Successfully negotiated a 10%+ reduction in restocking fees. - Introduced and institutionalized enhanced work instructions, which streamlined operations, reduced cycle times, and bolstered cross-functional collaboration - Elevated invoice accuracy, significantly reducing year-end payment errors, underscoring a commitment to financial precision - Vigilantly reviewed and ensured accuracy of vendor invoices, mitigating potential financial discrepancies - Cultivated and maintained robust relationships with leadership, partners, and vendors through consistent and transparent communication
Education
Bachelor of Science - Business Administration, Logistics and Supply Chain Management
Colorado Technical University
Denver, COSkills
- SAP
- ZENDESK
- NAVISPHERE
- CUSTOMER SERVICE
- ORDER MANAGEMENT
- OPERATIONS SUPPORT
- LOGISTICS
- CALL CENTER
- EPIC
- SALESFORCE
- CRM
- SLACK
- ACCOUNTS RECEIVABLES
- RECONCILING
- POS
Volunteer Experience
- Glass Slipper Project 10 Years
- Dress for Success Chicago 10 Years
Personal Information
Title: Business Support Management & Logistics Specialist
Timeline
Care Team Representative
Sedgwick
12.2023 - Current
Inventory Specialist
B.A.N.D.S. Sweet Shoppe
05.2023 - Current
Logistics
TMC (a division of C.H. Robinson)
02.2019 - 03.2023
Customer Care Advocate
Allstate
05.2018 - 11.2018
Sourcing Administrator
W.W. Grainger
01.2011 - 04.2016
Lead Cashier
DSW Inc.
12.2008 - 09.2018
Customer Relations Specialist Sourcing/ Field Support Specialist/Order Support
10.2002 - 01.2011
Bachelor of Science - Business Administration, Logistics and Supply Chain Management
Colorado Technical University
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