Donelle Lyles
Surprise,AZ
Summary
Resourceful team player offering expertise in problem-solving, process improvement, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects, increasing sales, and developing innovative solutions. Top-notch communicator with excellent sales, time management, administrative, and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Reactivation Specialist
ZipRecruiter
01.2021 - Current
- Able to generate $250,000+ in sales for the company and counting since starting
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Amazon Key Team Lead/Mid-Market Account Executive
Large Enterprise Multi-Family Property Management Groups for Amazon
01.2019 - 01.2021
- Consulting with Large Enterprise Multi-Family Property Management Groups for Amazon Key for Business
- Sourcing and setting up Amazon partnerships
- Utilizing CRM systems (Salesforce) to manage the sales pipeline and efficiently drive sales to close
- Consistently exceeding monthly sales goals
- Conducting new hire training and mentoring sessions weekly
- Learning sessions tailored around product knowledge, talk tracks, and relationship strategies
- Partnering with leadership in bridging the gaps between Inside Sales, Quality Assurance, Install Coordinators, and Sales Operations
- Enhanced product presentations and developed upsell strategies that have been implemented across the department
- Achieved 30k in monthly upsell revenue for the Locker department
- Managed current customer portfolios to improve customer retention rate.
Zuma Bar and Grill Head of Security
Bottle Service
12.2015 - 01.2019
- The director of security position plans, directs, and coordinates activities relating to the protection, safeguarding, and security of company assets
- Analyzes, evaluates, and supervises security personnel
- Evaluates current procedures, practices, and precedents for accomplishing Zuma activities and functions relative to security
- Develops and implements alternative methods for security operation improvement
- Orders supplies and equipment as needed
- Develops preventative security programs, including the supervision of security personnel
- Serves as Zuma's liaison with public law enforcement, fire, and other agencies as it relates to security at Zuma and Zuma personnel
- Performs other activities as assigned
- Directs and coordinates, through subordinate personnel, Zuma activities, and security functions, utilizing knowledge of established policies, procedures, and practices
- Prepares work schedules; assigns or delegates responsibilities
- Provides work directives for subordinates.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
American Express Small Business Consultant
American Express, AMEX
07.2018 - 12.2018
- Managed a lead count of 450 new leads
- Reach out to small business owners and see how owners were handling their accounts and payables
- See where the business owner was spending the most and maximize client's return on an American Express business account
- Manage client's ability to earn a return and keep clients aware of what areas owners were spending in and see where owners could maximize their return in other areas as well.
- Developed comprehensive business plans for clients, resulting in increased revenue and growth.
- Increased client satisfaction by providing tailored business consulting services to small businesses.
Realtor.com Account Executive
Realtor.com
10.2017 - 07.2018
- Manage new leads every month
- Reach out to Real Estate agents and get them in front of new clients
- Manage client's profile on Realtor.com the page
- Advise clients on the best ways to engage more clients
- Upgrade them to additional leads to be able to reach out to more consumers to get homes sold or bought
- Also, use a referral program to get other Real Estate agents on board
- Offer the best program for clients' needs.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Door Staff
Mill Avenue Cue Club
05.2015 - 12.2015
- Enhanced customer experience by providing friendly, efficient door service and promptly addressing any concerns.
- Improved venue safety by diligently monitoring entry points and ensuring compliance with establishment policies.
- Assisted in maintaining a clean and inviting atmosphere for patrons through regular attention to the entrance area.
- Collaborated with fellow team members to maintain smooth operations during high-volume periods.
Server
Sandbar Mexican Grill
03.2014 - 05.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Some College (No Degree) -
Arizona State University
Downtown Phoenix Skills
- Eagle Scout
- Organizational Skills
- Time management
- Leadership Development
- Customer Service
- Customer Relations
- Money Management
- Mid-Market Business
- Small Business
- Account Management
- Portfolio Management
- Relationship Management
- Upselling
- Business Development
- Outside Sales
- Negotiation
- Strategic planning
- Expert problem-solving
Certification
- Food Handlers Card, 2015
- Eagle Scout, 2012
- Completed and Certified, 2012
Timeline
Senior Reactivation Specialist
ZipRecruiter
01.2021 - Current
Amazon Key Team Lead/Mid-Market Account Executive
Large Enterprise Multi-Family Property Management Groups for Amazon
01.2019 - 01.2021
American Express Small Business Consultant
American Express, AMEX
07.2018 - 12.2018
Realtor.com Account Executive
Realtor.com
10.2017 - 07.2018
Zuma Bar and Grill Head of Security
Bottle Service
12.2015 - 01.2019
Door Staff
Mill Avenue Cue Club
05.2015 - 12.2015
Server
Sandbar Mexican Grill
03.2014 - 05.2015
Some College (No Degree) -
Arizona State University