Hi, I’m
Donelle M. Nelson
Lead,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
Work History
State of South Dakota
LTSS Intake Specialist
03.2019 - Current
Job overview
- Interview and screen individuals for services over the phone to determine needs, and eligibility for benefits, services and programs, including Medicaid Waiver
- Make referrals to appropriate programs and resources
- Document data regarding information, and assistance and referral
- Provide applications to relevant programs
- Make follow-up calls to determine outcomes.
State of South Dakota
ASA Specialist/LTSS Specialist
09.2015 - 03.2019
Job overview
- Assess needs of individuals requiring long term care, coordinating services with home health providers, advocating for client’s needs, and providing support to client to help maintain their independence in their home
- Maintain a caseload of 30 plus individuals.
State of South Dakota
Secretary
12.2012 - 09.2015
Job overview
- Greet clients at the reception desk
- Processing and routing incoming and outgoing mail
- Answering the telephone and directing them to who they need to speak to
- Handle confidential information in a secure way
Silverado/Franklin
Front Desk Clerk
07.2008 - 12.2012
Job overview
- Responsible for greeting and checking in guests in a friendly manner
- The ability to handle a variety of customer service and resolve customer issues with expediency
- Demonstrate proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset or angry customers; researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Handle the tasks of collecting and posting payments and credit card processing
Education
University of Phoenix Online
Bachelors from Health Care Administration
12.2013
Penn Foster
Dental Assistant Certificate
04.2012
University of Phoenix Online
Business Associates Degree
10.2010
Lead High School
High School
01.2002
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
References
Available upon request
Timeline
LTSS Intake Specialist
State of South Dakota
03.2019 - Current
ASA Specialist/LTSS Specialist
State of South Dakota
09.2015 - 03.2019
Secretary
State of South Dakota
12.2012 - 09.2015
Front Desk Clerk
Silverado/Franklin
07.2008 - 12.2012
Penn Foster
Dental Assistant Certificate
University of Phoenix Online
Business Associates Degree
Lead High School
High School
University of Phoenix Online
Bachelors from Health Care Administration
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