Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donelle Ruth Cunningham

Lakewood,WA

Summary

To obtain a job that utilizes my customer service skills, and to work with the public. Motivated Customer Service Representative of 20 plus years. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Overview

19
19
years of professional experience

Work History

Hospitality Screener/Customer Service Representative

Cunningham Elite Staffing Services, Joe’s Hospital
  • I worked with a team which met patients, family and others as they enter the hospital facility
  • We offered masks and hand sanitizer for them to use while in the hospital
  • We ask questions as to their destination
  • Whether it be to visit a patient or to an appointment and then gave them directions to their destination
  • I worked 12 hour shifts 3-4 days a week
  • The job ended August 20, 2002.

Resident Apartment Manager

Northwood/Parkwood Apartment Communities
Tacoma, Washington
11.1998 - 02.2018
  • Rentals Northwest 64 units Richard Wilber, O.M
  • Northwood Apartments 120 units Richard Wilber, O.M.
  • I began working for Richard Wilber in 1998, as an Assistant Manager
  • I then work into a new position as an Apartment Manager at Northwood Apartments
  • I left Northwood for a few years, but returned as an apartment manager for the company’s largest property, Parkwood Apartments
  • This community has 120 apartments
  • I worked with a diverse group of people through my office
  • I managed all bank deposits, daily accounts receivable, month end and year reports
  • Maintenance requests and call backs went through my office as an accounting of these maintenance request in resident’s files
  • Managed all incoming and outgoing phone calls, managed resident files, forms management and worked daily on the computer with the Word, Excel, Office 360 Program
  • I responded to all emails from perspective residents
  • Managed all move-in and move-outs along with all evictions and court appearances, this included providing request from our attorney and/or the courts for resident information in regards to the eviction
  • I designed forms for the operations manager from time to time
  • And I lived on site
  • I retired February 15, 2018.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts receivable.
  • Prepared and processed lease and rental applications using [Software].
  • Utilized social media, Craigslist, banners and signs to advertise vacant apartments.

Education

Diploma - Executive Secretary

Trend College
Olympia, WA.
08.1988

Diploma - Medical Secretary

Bates Technical School
Tacoma, WA
06.1976

Skills

  • Great Customer Service Skills Accounts Receivable
  • Files Management, Forms Design and Management
  • Banking Procedures Month and year end Reconciliation/Reporting
  • Computer Skills: Epic, Office 365, Word, Excel, Drop Box
  • Medical Terminology
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Answering Customer Questions
  • Telephone Management
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Administrative and Office Support
  • Document and Records Management
  • Answering Emails

Timeline

Resident Apartment Manager

Northwood/Parkwood Apartment Communities
11.1998 - 02.2018

Hospitality Screener/Customer Service Representative

Cunningham Elite Staffing Services, Joe’s Hospital

Diploma - Executive Secretary

Trend College

Diploma - Medical Secretary

Bates Technical School

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Donelle Ruth Cunningham