Summary
Overview
Work History
Education
Skills
Timeline
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DONELLY CABRERA

Astoria,NY

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

Overview

12
12
years of professional experience

Work History

Area Manager

Framebridge
Brooklyn, NY
03.2020 - Current
  • Responsible for ensuring excellence and consistency across Brooklyn stores in areas of Customer Service, Selling, Brand, and Operations
  • Visit stores weekly to identify and address areas of opportunity and to support Store Manager and team with feedback while setting clear expectations, recognition, and accountability.
  • Share feedback and needed support with District Manager and Retail Operations Team
  • Build, train, and develop high performing teams with attention to building internal bench strength. Plan for succession and create development opportunities to foster future growth
  • Demonstrate leadership in line with our Core Values to elevate Framebridge, as well as our customer and employee experiences
  • Partner with Store Managers and our CX team to guarantee our highest standards of customer service; delivering exceptional service and working to turn negative experiences into positive ones
  • Collaborate with business partners in HR, Ops, CX, Marketing, Retail Ops, Merchandising, and Product & Engineering teams to make appropriate business decisions and ensure execution of deliverables

MANAGER

B8TA Hudson Yards
New York, NY
02.2019 - 01.2020
  • Direct and managed experiential store in Hudson yards location, top volume door for company with over 75 brands in store
  • Developed strategic planning by studying technological and financial opportunities; presenting assumptions; recommending objectives
  • Focusing on quality service by establishing and enforcing organization standards
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
  • Plan monthly social and partner events with corporate marketing team

STORE MANAGER

New Balance Flagship
New York, NY
06.2014 - 02.2019
  • Directed and managed $5M flagship footwear store consisting of 30 employees and 9 managers
  • Completed store operational requirements with assistant managers control scheduling, payroll and P&L management
  • Top 20 (90%) Customer Service Shops in the company
  • Maintain store staff by recruiting, selecting, onboarding employees for seasonal needs
  • Maintain and exceed store staff job results by coaching, counseling, and disciplining employee.
  • Strong pulse results by employees for 2016-2018
  • Ensures availability of merchandise and services by interacting with merchant teams including planner, buyer and allocators
  • Reinforcing visual standards to ensure impactful presentation for the customer.

ASSISTANT STORE MANAGER

Sephora
New York, NY
08.2010 - 03.2014

Education

Bachelors - Fine Arts

SCHOOL OF VISUAL ARTS
2008

Skills

  • Retail Store Operations
  • Business Acumen Analytics
  • Employee Retention
  • Customer Experience
  • Leadership Development
  • Inventory Management
  • Merchandising Strategies
  • Technical Proficiency

Timeline

Area Manager

Framebridge
03.2020 - Current

MANAGER

B8TA Hudson Yards
02.2019 - 01.2020

STORE MANAGER

New Balance Flagship
06.2014 - 02.2019

ASSISTANT STORE MANAGER

Sephora
08.2010 - 03.2014

Bachelors - Fine Arts

SCHOOL OF VISUAL ARTS

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