Donesha Banks
Alexandria,VA
Summary
Motivated team player with experience in customer service atmosphere. Interested in maintaining a full time position in public service with a state and federal government agency. Focused and motivated with extensive experience in customer service, sales, and physical security
Overview
6
6
years of professional experience
Work History
Dunkin Donuts Crew Member
Dunkin'
Fort Belvoir, VA
12.2024 - 10.2025
- Welcomed customers and processed orders efficiently in-store and at drive-thru.
- Executed payment processing through cash, credit, and mobile order systems.
- Cleaned and maintained coffee machines, ovens, and blenders to support daily operations. Ensure equipment is ready for use by performing routine cleaning tasks. Assisted in maintaining a hygienic environment by regularly sanitizing kitchen equipment.
- Executed precise recipe adherence and portion control to ensure consistent meal quality.
- Follow food safety and sanitation procedures.
Hostess
The Greene Turtle
Alexandria, VA
08.2023 - 05.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
Hostess
Carrabba's Italian Grill
Waldorf, MD
02.2022 - 08.2022
- Maintained cleanliness and organization of the host stand area at all times
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
Assistant Manager/Sales Associate
WeNoticeU
Springfield, VA
12.2021 - 02.2022
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
Dishwasher
The Greene Turtle
Alexandria, VA
04.2020 - 02.2022
- Wash and sanitize dishes, glassware, flatware, pots, and pans using dishwashing machines or by hand.
- Keep dishwashing area clean, organized, and free of clutter.
- Clean and sanitize dishwashing machine, sinks, and surrounding areas at the end of each shift.
- Restock clean dishes, glasses, and utensils in their proper stations.
- Take out trash, cardboard, and recyclables.
Flagger/Traffic Control
Labor Finders
Alexandria, VA
09.2021 - 12.2021
- Directed traffic flow at construction sites to ensure the safety of workers and motorists
- Maintained clear communication with construction crew members to coordinate traffic control efforts
- Implemented proper signage and flagging techniques to guide vehicles through work zones
- Performed routine inspections of equipment, such as signs, cones, and barricades, to ensure functionality and visibility
- Collaborated with law enforcement officers or emergency responders when needed for accident management or incident response
Package Handler
FedEx
Syracuse, NY
05.2021 - 09.2021
- Maintained accurate records of packed orders, including quantities, weights, and product codes
- Trained new employees on packing procedures, ensuring adherence to company standards
Deli Clerk
Harris Teeter
Arlington, VA
12.2019 - 02.2020
- Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrees
- Maintained cleanliness and sanitation standards in food preparation areas, adhering to health department regulations
- Operated deli equipment such as slicers, grills, ovens, fryers, and steamers safely and efficiently
- Followed recipes and portion control guidelines to ensure consistent quality and minimize waste
- Assisted in the coordination of catering orders, ensuring timely delivery and setup at off-site locations
Education
High school diploma - undefined
Mount Vernon High School
Alexandria, VA06.2019
Skills
Customer service
Hospitality(4years)
Assistant Management
Food Service
Money Management
Packaging
Languages
English
Timeline
Dunkin Donuts Crew Member
Dunkin'
12.2024 - 10.2025
Hostess
The Greene Turtle
08.2023 - 05.2024
Hostess
Carrabba's Italian Grill
02.2022 - 08.2022
Assistant Manager/Sales Associate
WeNoticeU
12.2021 - 02.2022
Flagger/Traffic Control
Labor Finders
09.2021 - 12.2021
Package Handler
FedEx
05.2021 - 09.2021
Dishwasher
The Greene Turtle
04.2020 - 02.2022
Deli Clerk
Harris Teeter
12.2019 - 02.2020
High school diploma - undefined
Mount Vernon High School