Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Donesha Banks

Alexandria,VA

Summary

Motivated team player with experience in customer service atmosphere. Interested in maintaining a full time position in public service with a state and federal government agency. Focused and motivated with extensive experience in customer service, sales, and physical security

Overview

6
6
years of professional experience

Work History

Dunkin Donuts Crew Member

Dunkin'
Fort Belvoir, VA
12.2024 - 10.2025
  • Welcomed customers and processed orders efficiently in-store and at drive-thru.
  • Executed payment processing through cash, credit, and mobile order systems.
  • Cleaned and maintained coffee machines, ovens, and blenders to support daily operations. Ensure equipment is ready for use by performing routine cleaning tasks. Assisted in maintaining a hygienic environment by regularly sanitizing kitchen equipment.
  • Executed precise recipe adherence and portion control to ensure consistent meal quality.
  • Follow food safety and sanitation procedures.

Hostess

The Greene Turtle
Alexandria, VA
08.2023 - 05.2024
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Effectively communicated with the kitchen staff to ensure timely delivery of food orders
  • Developed strong relationships with regular customers, enhancing their dining experience through personalized service
  • Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction

Hostess

Carrabba's Italian Grill
Waldorf, MD
02.2022 - 08.2022
  • Maintained cleanliness and organization of the host stand area at all times
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
  • Trained new hosts on proper procedures, including greeting protocols and reservation management
  • Coordinated with the bar staff to manage waiting areas effectively during busy periods

Assistant Manager/Sales Associate

WeNoticeU
Springfield, VA
12.2021 - 02.2022
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours

Dishwasher

The Greene Turtle
Alexandria, VA
04.2020 - 02.2022
  • Wash and sanitize dishes, glassware, flatware, pots, and pans using dishwashing machines or by hand.
  • Keep dishwashing area clean, organized, and free of clutter.
  • Clean and sanitize dishwashing machine, sinks, and surrounding areas at the end of each shift.
  • Restock clean dishes, glasses, and utensils in their proper stations.
  • Take out trash, cardboard, and recyclables.

Flagger/Traffic Control

Labor Finders
Alexandria, VA
09.2021 - 12.2021
  • Directed traffic flow at construction sites to ensure the safety of workers and motorists
  • Maintained clear communication with construction crew members to coordinate traffic control efforts
  • Implemented proper signage and flagging techniques to guide vehicles through work zones
  • Performed routine inspections of equipment, such as signs, cones, and barricades, to ensure functionality and visibility
  • Collaborated with law enforcement officers or emergency responders when needed for accident management or incident response

Package Handler

FedEx
Syracuse, NY
05.2021 - 09.2021
  • Maintained accurate records of packed orders, including quantities, weights, and product codes
  • Trained new employees on packing procedures, ensuring adherence to company standards

Deli Clerk

Harris Teeter
Arlington, VA
12.2019 - 02.2020
  • Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrees
  • Maintained cleanliness and sanitation standards in food preparation areas, adhering to health department regulations
  • Operated deli equipment such as slicers, grills, ovens, fryers, and steamers safely and efficiently
  • Followed recipes and portion control guidelines to ensure consistent quality and minimize waste
  • Assisted in the coordination of catering orders, ensuring timely delivery and setup at off-site locations

Education

High school diploma - undefined

Mount Vernon High School
Alexandria, VA
06.2019

Skills

Customer service

Hospitality(4years)

Assistant Management

Food Service

Money Management

Packaging

Languages

English

Timeline

Dunkin Donuts Crew Member

Dunkin'
12.2024 - 10.2025

Hostess

The Greene Turtle
08.2023 - 05.2024

Hostess

Carrabba's Italian Grill
02.2022 - 08.2022

Assistant Manager/Sales Associate

WeNoticeU
12.2021 - 02.2022

Flagger/Traffic Control

Labor Finders
09.2021 - 12.2021

Package Handler

FedEx
05.2021 - 09.2021

Dishwasher

The Greene Turtle
04.2020 - 02.2022

Deli Clerk

Harris Teeter
12.2019 - 02.2020

High school diploma - undefined

Mount Vernon High School
Donesha Banks